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Support excellence unleashed: TTEC’s success with ScreenMeet & ServiceNow
Session Category: Session
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Featuring: TTEC and ScreenMeet
Learn how TTEC, a Fortune 500 leader, transformed IT support with ScreenMeet and ServiceNow. Discover how they streamlined processes, improved service delivery, and gained full visibility by keeping all session data within ServiceNow. See how ScreenMeet’s AI-powered solution further enhanced support by automating ticket notes, increasing accuracy, and reducing the number of steps agents take to resolve issues. Walk away with actionable insights on how to boost operational efficiency, improve agent productivity, and elevate customer engagement through this powerful integration.
Level: Intermediate
  • Thursday, May 81:00 PM - 1:30 PM PDT

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