Sessions

Join this Ask the Experts session to discover how ServiceNow's Conversation Evaluator enables you to assess the quality of Virtual Agent interactions through an inferred user satisfaction score out of 5. Each conversation is evaluated across 8 key metrics, with clear justifications for the automatically generated scores. The intuitive interface also allows VA teams to manually review and score conversations, compare them with AI-generated scores, and uncover insights to guide improvements. Following a short demo, engage with our experts in an interactive discussion about practical strategies for enhancing Virtual Agent performance, how this tool can support your efforts, and what additional features you’d find most valuable.