AI Platform and Now Assist
Increase productivity, transform experiences, and accelerate agility using generative AI experiences on the Now Platform®.
Featured Sessions
AI Keynote and Roadmap: Put AI to work with the Now Platform
AI changes the way we think about work, and generative AI is the beginning of a new chapter. In 2024 every company will need to formulate a vision and strategy to incorporate artificial intelligence. Now Assist leverages GenAI to provide answers, make predictions, summarize and create content, and automate repetitive tasks. Join Jon Sigler, SVP, Platform, and one of our pioneering customers in this roadmap session to deepen your understanding of ServiceNow’s AI strategy and learn what's new and next with Now Assist, generative AI experiences on the Now Platform®, and machine learning.
Everything you wanted to know but were too afraid to ask about GenAI
Join this Think Big fireside chat with the ServiceNow® Head of Global Innovation and ServiceNow Vice President of Product Platform, AI, as they share everything you need to know about GenAI. The session will review where GenAI is now, where it is going, and how it will help your work. We’ll discuss these topics within the larger lens of what steps you should be taking to thrive in the intelligence revolution.
The unsolved challenges of LLMs in open-ended web tasks: A case study
ServiceNow® Research tackles the challenges of developing AI agents capable of learning new tasks on the web without prior examples. To do so, the team harnesses the capabilities of large language models (LLMs) as generalist web agents. Join this session to learn about the results of ServiceNow Research's experiments and what it means in the ServiceNow environment.
Suggested Sessions
How Hitachi Energy is making the business case for Gen AI
Hitachi Energy is at the forefront of embracing Generative AI. To go ahead, the company needed to create a viable business case for its CFO. Attend this session to hear Hitachi Energy's step-by-step approach and learn how the company identified Gen AI use cases and linked them to persona-specific business outcomes. Hitachi Energy will share key metrics and how it translated them into a viable ROI.
Service Operations in the AI era
The long-promised AI future is finally becoming a reality. Artificial intelligence can drive real value for every service organization, automating routine tasks and augmenting service agents as they work on solving complex problems. This will be a no-spin session, tailored to those who are eager to start using AI on the Now Platform®. Join this hands-on lab to hear practical advice and learn how to get started with leading practices based on numerous successful customer deployments. Products covered include Now Assist, Task Intelligence, Predictive Intelligence, and Document Intelligence.
Responsible AI: How we develop and govern Now Assist and preserve customer trust
Interested in enabling Now Assist in your organization? Concerned about Generative AI issues with privacy, biases, and hallucinations? Join this session to learn how ServiceNow® puts AI to work for people, responsibly. Adoption of Gen AI requires trust, and responsibility is the foundation of trust. In this session, learn how ServiceNow can minimize risk for customers by embracing the principles of Responsible AI development - human-centricity, diversity, transparency, and accountability – and addressing key customer data security, residency, and privacy requirements throughout the AI SDLC.
Navigate AI privacy with confidence
Unlock the potential of ServiceNow® Now Assist without exposing Personal Identifiable Information and proprietary business information. Now Assist is a game-changer that can significantly elevate the ServiceNow experience and with tools such as Column Level Encryption and Data Privacy to ensure that Large Language Models are built with security, privacy, and governance by design. Come explore approaches to safeguarding sensitive data from LLMs, mitigating unauthorized access to sensitive information and ensuring compliance with data privacy regulations.
Now Assist-powered self service
ServiceNow® has super charged self service experiences with generative AI capabilities. Learn how to leverage Now Assist in any channel such as portals, mobile or collaboration tools (e.g. Microsoft Teams) to meet requestors where they are. Understand ServiceNow's vision for self service and how this is transforming traditional experiences such as search and Virtual Agent. Learn how to take advantage of Now Assist to quickly deploy generative AI experiences across catalog, knowledge, and any custom workflow serving requestors.
From hypecycle to adoption and ROI: Hear how customers are putting AI to work!
Expectations for generative AI are high, and for good reason. McKinsey estimates its impact on the global economy could be more than $4T while a recent EY survey found 99% of large company CEOs said they are making significant investments. But while GenAI is a CxO priority, moving beyond the hypecycle requires a clear strategy and implementation plan. Join ServiceNow® customers and GenAI first adopters, NVIDIA, LTIMindtree and Hitachi Energy, and ServiceNow President of Global Industries and Strategic Growth, to share how they’re funding, implementing, and realizing value from generative AI.
Build conversational self-service with Now Assist in Virtual Agent
Join this hands-on lab to learn how Now Assist in Virtual Agent can help users quickly find answers and fulfill requests. Discover how to rapidly launch a generative AI powered chatbot with no-code console and use conversational search on Now Platform® Knowledge Base and Service Catalog. Learn how to build simple yet effective conversation flows with natural language and other best practices.
Now Assist administration for ServiceNow and building custom GAI workflows
In this hands on lab, learn the basics in how to administer Now Assist generative AI experiences. Discover how to set up and configure Now Assist skills for specific users, use cases, and workflows. Admins will understand how to enable or disable specific LLMs, and how to understand usage analytics of Now Assist skills. For admins looking to extend Now Assist to build custom skills and connect the ServiceNow® instance to third party LLMs (such as Azure OpenAI, OpenAI, Google, etc), this lab will walk through how to connect and configure these skills within the Now Assist admin console.
Getting started on your Knowledge Management generative AI journey
In this session, learn why capturing customer context is key to drafting quality knowledge articles with Now Assist in Knowledge. Presenters will discuss the importance of a foundational governance process to prepare an organization for when agents are drafting articles with generative AI. This session will include a demo of Now Assist in Knowledge Management, roadmap, and time for Q&A/feedback.