In today's banking landscape, Business Transformation accelerates growth and heightens the importance of achieving regulatory compliance. Truist has embraced this philosophy throughout its evolution, from successfully navigating the...
10:00 AM PDT - Tuesday, May 7
- IndustryBeginnerKnowledgeSessionGeneralBuilder / Citizen DeveloperBusiness AnalystExecutiveImplementerPlatform OwnerSessionIndustry Solutions: BankingBankingNew to ServiceNowITSecurity & RiskHuman ResourcesEnterprise-wide Risk & ComplianceSave a seatSession TileTuesday, May 0710:00 a.m. Tuesday, May 07
- Tuesday, May 710:30 AM - 11:10 AM PDT
Seating Style: Save a seat - Sponsor Think BigKnowledgeSessionAccentureGeneralBusiness AnalystExecutiveImplementerPlatform OwnerSessionThink BigAITelcoAIOtherThink BigSave a seatThink Big TileTuesday, May 0710:00 a.m. Tuesday, May 07Featuring: Accenture
Generative AI appeared fast and is evolving even faster. It will radically change how work is done and reinvent and transform business processes. Achieving Gen AI’s full potential hinges not just on a strong data foundation, but also on...
- Tuesday, May 710:30 AM - 11:00 AM PDT
Seating Style: Save a seat
11:00 AM PDT - Tuesday, May 7
- RiseUp with ServiceNowKnowledgeSessionPearsonGeneralAdministratorBuilder / Citizen DeveloperBusiness AnalystExecutiveImplementerPlatform OwnerSessionN/AServiceNow UniversityOtherFirst come, first seatedSession Tile11:00 a.m. Tuesday, May 07Tuesday, May 07Featuring: Pearson
ServiceNow® partners with Pearson to produce an exclusive future of the IT workforce demand report. This...
- Tuesday, May 711:00 AM - 11:30 AM PDT
Seating Style: First come, first seated
1:00 PM PDT - Tuesday, May 7
- PanelIntermediateKnowledgeSessionGeneralBusiness AnalystExecutivePlatform OwnerPanelCustomer Service ManagementIndustry Solutions: TelcoIT Operations ManagementOrder ManagementSales and Order ManagementTelcoITCRMSave a seatPanel Tile1:00 p.m. Tuesday, May 07Tuesday, May 07
The advent of AI has emerged as a powerful catalyst for innovation and growth in Telecom. This new era requires new strategies, all of which are underpinned by the need for a common, digital-first foundation; one that connects the people,...
- Tuesday, May 71:00 PM - 2:00 PM PDT
Seating Style: Save a seat
3:00 PM PDT - Tuesday, May 7
- Solution KeynoteBeginnerKnowledgeKeynoteAT&T, JPMorgan Chase Bank NAGeneralKeynotesAdministratorBuilder / Citizen DeveloperBusiness AnalystExecutivePlatform OwnerSolution & Industry KeynotesKoreanJapaneseSolution KeynoteEmployee Growth and DevelopmentWorkplace Service DeliveryNow AssistN/ANew to ServiceNowHuman ResourcesWorkplace Service DeliveryFirst come, first seatedSolution Keynote TileYes3:00 p.m. Tuesday, May 07Tuesday, May 07Featuring: AT&T, JPMorgan Chase Bank NATranslation services provided via the Wordly App: Korean, Japanese
In an era where organizations face challenges of maximizing productivity and optimizing costs, the transformative potential of Generative AI (GenAI) emerges as a game-changing innovation. Join us as we explore how ServiceNow’s cutting-edge...
- Tuesday, May 73:00 PM - 3:40 PM PDT
Seating Style: First come, first seated - Now on NowKnowledgeSessionGeneralNow on NowAdministratorBuilder / Citizen DeveloperBusiness AnalystEnterprise ArchitectExecutiveExperienced DeveloperImplementerPlatform OwnerSessionNow on NowApp EngineAutomation EngineSource-to-Pay OperationsAINow PlatformGlobal Business ServicesAINow on NowApp DevelopmentNow PlatformFirst come, first seatedNow on Now Tile3:00 p.m. Tuesday, May 07Tuesday, May 07
Whether you have an aging ERP, are already on a SaaS ERP, have multiple ERP systems, or all the above—there is massive value to be gleaned by combining ServiceNow® with ERP. In this session, we’ll share our firsthand experience with bringing a...
- Tuesday, May 73:00 PM - 3:20 PM PDT
Seating Style: First come, first seated - Now on NowKnowledgeSessionGeneralNow on NowAdministratorEnterprise ArchitectExecutiveExperienced DeveloperImplementerPlatform OwnerSessionNow on NowRisk and ComplianceBusiness Continuity ManagementIntegrated Risk ManagementNow PlatformNow on NowSecurity & RiskEnterprise-wide Risk & ComplianceNow PlatformFirst come, first seatedNow on Now Tile3:00 p.m. Tuesday, May 07Tuesday, May 07
We like to think positively at ServiceNow®, but here's the reality: worst-case scenarios and unplanned outages can happen! That's why we prioritize business continuity and disaster recovery to not only survive but thrive. In this session, take...
- Tuesday, May 73:30 PM - 3:50 PM PDT
Seating Style: First come, first seated
10:00 AM PDT - Wednesday, May 8
- BreakoutKnowledgeSessionAccenture, SAPGeneralBusiness AnalystExecutivePlatform OwnerSessionServiceNow Cloud ObservabilityCustomer Service ManagementIndustry Solutions: TechnologyIT Service ManagementAIIntegration HubNow PlatformTechnologyAIITCRMNow PlatformFirst come, first seatedSession Tile10:00 a.m. Wednesday, May 08Wednesday, May 08Featuring: Accenture, SAP
In this groundbreaking session, SAP—one of the first AI Lighthouse customers—unveils its strategy for embedding GenAI across the ServiceNow platform, marking a significant milestone in its enterprise AI strategy. This initiative is poised to...
- Wednesday, May 810:30 AM - 10:50 AM PDT
Seating Style: First come, first seated - BreakoutBeginnerKnowledgeSessionGeneralAdministratorBuilder / Citizen DeveloperImplementerPlatform OwnerSessionCustomer Service ManagementIndustry Solutions: TelcoTechnologyNew to ServiceNowCRMSave a seatSession Tile10:00 a.m. Wednesday, May 08Wednesday, May 08
The future of Telecom isn’t just about efficiency and cost reduction; it’s about ushering a new era of growth. Be the first to hear what’s next in Telecom-specific product innovation from ServiceNow.
Telecom innovation...
- Wednesday, May 810:30 AM - 11:30 AM PDT
Seating Style: Save a seat
11:00 AM PDT - Wednesday, May 8
- ServiceNow ImpactKnowledgeSessionFujitsu LimitedGeneralAdministratorBusiness AnalystExecutivePlatform OwnerSessionIT Operations ManagementServiceNow ImpactAIApplication Portfolio ManagementNow AssistNow PlatformTechnologyValue AccelerationAIITNow PlatformImpactSave a seatSession Tile11:00 a.m. Wednesday, May 08Wednesday, May 08Featuring: Fujitsu LimitedIn an era characterized by swift societal shifts and an unpredictable future, it is imperative for corporations to embrace change in order to thrive. Fujitsu, with a commitment to perpetual evolution and enhancement, regards DX as the cornerstone...
- Wednesday, May 811:15 AM - 11:45 AM PDT
Seating Style: Save a seat - Sponsor TheaterKnowledgeSessionVisaGeneralBusiness AnalystExecutiveSessionCustomer Service ManagementIndustry Solutions: BankingBankingFirst come, first seatedSession Tile11:00 a.m. Wednesday, May 08Wednesday, May 08Featuring: Visa
Join this session exploring the latest trends in banking, focusing on payment card fraud prevention and dispute resolution. Learn about early detection techniques, friendly fraud, and effective dispute management. This session will also cover...
- Wednesday, May 811:30 AM - 11:50 AM PDT
Seating Style: First come, first seated - BreakoutKnowledgeSessionGeneralBusiness AnalystPlatform OwnerSessionSource-to-Pay OperationsN/AFinance & Supply ChainSave a seatSession Tile11:00 a.m. Wednesday, May 08Wednesday, May 08Hear the latest roadmap updates for Source-to-Pay Operations. Take a peek into the future of Gen AI-enhanced procurement capabilities on the ServiceNow® platform. This session will provide insights from a fast-growing customer base and hear from...
- Wednesday, May 811:45 AM - 12:45 PM PDT
Seating Style: Save a seat
12:00 PM PDT - Wednesday, May 8
- IndustryBeginnerKnowledgeSessionDoosan GroupGeneralAdministratorBuilder / Citizen DeveloperBusiness AnalystExecutiveImplementerPlatform OwnerSessionIndustry Solutions: ManufacturingManufacturingNew to ServiceNowSecurity & RiskFirst come, first seatedSession Tile12:00 p.m. Wednesday, May 08Wednesday, May 08Featuring: Doosan Group
As one of the largest industrial companies in the world, Doosan Group faced the challenge of business transformation and factory modernization. Specifically, the company struggled with modernizing their ERP, engaging employees, and managing...
- Wednesday, May 812:30 PM - 12:50 PM PDT
Seating Style: First come, first seated - BreakoutIntermediateKnowledgeSessionGeneralBusiness AnalystExecutiveImplementerSessionRisk and ComplianceBusiness Continuity ManagementPublic SectorSecurity & RiskEnterprise-wide Risk & ComplianceSave a seatSession Tile12:00 p.m. Wednesday, May 08Wednesday, May 08
Your current risk management system is over-customized, offers a poor user experience, provides minimal reporting and will soon be going out of support. Why invest in a solution of the past? Learn how Bruce Power successfully moved their risk...
- Wednesday, May 812:45 PM - 1:15 PM PDT
Seating Style: Save a seat
1:00 PM PDT - Wednesday, May 8
- BreakoutKnowledgeSessionDeloitteGeneralBusiness AnalystExecutiveSessionIndustry Solutions: ManufacturingIT Asset ManagementEnterprise Asset ManagementManufacturingITSave a seatSession Tile1:00 p.m. Wednesday, May 08Wednesday, May 08Featuring: DeloitteThis session explores how ServiceNow® Enterprise Asset Management is a critical enabler for the next generation of manufacturing. Enterprise Asset Management sits at the heart of an ecosystem of operational assets, manufacturing execution systems,...
- Wednesday, May 81:30 PM - 2:00 PM PDT
Seating Style: Save a seat
2:00 PM PDT - Wednesday, May 8
- PanelKnowledgeSessionBall Corporation, Mindsprint, Olam Global Agri Pte. Ltd.GeneralBuilder / Citizen DeveloperExecutivePlatform OwnerPanelApp EngineN/AApp DevelopmentSave a seatPanel TileWednesday, May 082:00 p.m. Wednesday, May 08Featuring: Ball Corporation, Mindsprint, Olam Global Agri Pte. Ltd.
Is your ERP meeting the demands of the business? Join executives from Olam, Mindsprint, Ball Corp, and ServiceNow for a panel discussion on the future ERP—from GenAI and chatbots to Security—and learn how low-code is enabling them to deliver...
- Wednesday, May 82:15 PM - 2:45 PM PDT
Seating Style: Save a seat - Now on NowKnowledgeSessionGeneralNow on NowBusiness AnalystEnterprise ArchitectExecutivePlatform OwnerSessionNow on NowApp EngineAutomation EngineSource-to-Pay OperationsAIAINow on NowApp DevelopmentFinance & Supply ChainOtherSave a seatNow on Now TileWednesday, May 082:00 p.m. Wednesday, May 08
We’ve all heard about a clean core ERP strategy by now... but how do you walk that path and what are the milestones? Join us for a conversation about architecture, enablement, upgrade management, and how we at ServiceNow® maintain a clean core....
- Wednesday, May 82:15 PM - 2:45 PM PDT
Seating Style: Save a seat
3:00 PM PDT - Wednesday, May 8
- Now on NowKnowledgeSessionGeneralNow on NowBusiness AnalystEnterprise ArchitectExperienced DeveloperSessionNow on NowApp EngineAutomation EngineAIIntegration HubNow PlatformRPA HubAINow on NowApp DevelopmentNow PlatformFirst come, first seatedNow on Now Tile3:00 p.m. Wednesday, May 08Wednesday, May 08
The era of manual automation is waning. It's time to unleash next-generation productivity with a system that increases process efficiencies by 20%. In this session, we unveil a bold vision for self-driving automation, a new paradigm shift that...
- Wednesday, May 83:00 PM - 3:20 PM PDT
Seating Style: First come, first seated - Sponsor BreakoutKnowledgeSessionAccentureGeneralBusiness AnalystExecutiveImplementerPlatform OwnerSessionIT Operations ManagementAITelcoAIITSave a seatSession Tile3:00 p.m. Wednesday, May 08Wednesday, May 08Featuring: Accenture
Gen AI is here to stay, but leveraging this fast-moving technology can be tricky – especially when navigating how to start, prioritize and scale. The first step? Ensuring the data foundation supports the ability to leverage the full value of...
- Wednesday, May 83:00 PM - 3:30 PM PDT
Seating Style: Save a seat - RoundtableKnowledgeSessionGeneralBusiness AnalystPlatform OwnerRoundtableSource-to-Pay OperationsN/AFinance & Supply ChainSave a seatRoundtable Tile3:00 p.m. Wednesday, May 08Wednesday, May 08ERP isn’t dead. But, the way business works has changed. Shouldn’t your business application architecture change too? In this interactive roundtable, discuss how intelligent workflow automation on the ServiceNow® platform can enable business...
- Wednesday, May 83:30 PM - 4:30 PM PDT
Seating Style: Save a seat - BreakoutKnowledgeSessionDanoneGeneralSessionApp EngineManufacturingApp DevelopmentHuman ResourcesSave a seatSession Tile3:00 p.m. Wednesday, May 08Wednesday, May 08Featuring: Danone
Danone, a leading global food company that aims at bringing health through food, has embarked on an ambitious journey to transform its employee experience. Through ServiceNow’s App Engine and HR Service Delivery, Danone has developed a simple...
- Wednesday, May 83:45 PM - 4:15 PM PDT
Seating Style: Save a seat
10:00 AM PDT - Thursday, May 9
- BreakoutKnowledgeSessionDeloitte, SchaefflerGeneralBuilder / Citizen DeveloperBusiness AnalystExecutivePlatform OwnerSessionApp EngineAutomation EngineAIManufacturingAIApp DevelopmentSave a seatSession TileThursday, May 0910:00 a.m. Thursday, May 09Featuring: Deloitte, Schaeffler
Schaeffler, a leading motion technology company with 80,000 employees, began a digitalization journey of its Global Business Services (GBS) organization in 2018, leveraging ServiceNow
- Thursday, May 910:30 AM - 11:00 AM PDT
Seating Style: Save a seat
11:00 AM PDT - Thursday, May 9
- RiseUp with ServiceNowKnowledgeSessionPearsonGeneralAdministratorBuilder / Citizen DeveloperBusiness AnalystExecutiveImplementerPlatform OwnerSessionN/AServiceNow UniversityOtherFirst come, first seatedSession TileThursday, May 0911:00 a.m. Thursday, May 09Featuring: Pearson
ServiceNow® partners with Pearson to produce an exclusive future of the IT workforce demand report. This...
- Thursday, May 911:00 AM - 11:30 AM PDT
Seating Style: First come, first seated - BreakoutKnowledgeSessionGeneralBuilder / Citizen DeveloperBusiness AnalystExecutiveImplementerPlatform OwnerSessionIT Asset ManagementN/AITSave a seatSession TileThursday, May 0911:00 a.m. Thursday, May 09As cloud services become the backbone of digital operations, many organizations struggle to manage cloud costs efficiently. Pilot Travel Center is on a journey to adopt FinOps practices at scale. The company is building a practice of automated...
- Thursday, May 911:15 AM - 11:45 AM PDT
Seating Style: Save a seat
12:00 PM PDT - Thursday, May 9
1:00 PM PDT - Thursday, May 9
- KeynoteBeginnerCreatorConKeynotePat CaseyGeneralKeynotesBuilder / Citizen DeveloperMainstage KeynotesKoreanJapaneseKeynoteApp EngineN/ACreatorConNew to ServiceNowApp DevelopmentFirst come, first seatedCreatorCon TileYesThursday, May 091:00 p.m. Thursday, May 09Featuring: Pat CaseyTranslation services provided via the Wordly App: Korean, Japanese
Let's celebrate the 10th anniversary of CreatorCon. Join the ServiceNow® Developer Advocates and Pat Casey, Chief Technology Officer and EVP, Dev Ops, as they celebrate you, the community, demo exciting...
- Thursday, May 91:00 PM - 2:00 PM PDT
Seating Style: First come, first seated - RoundtableBeginnerKnowledgeTrainingGeneralAdministratorExecutivePlatform OwnerTrainingEmployee Growth and DevelopmentTechnologyNew to ServiceNowCRMHuman ResourcesWorkplace Service DeliverySave a seatTraining TileThursday, May 091:00 p.m. Thursday, May 09
After the resounding success of the 2023 publication, ServiceNow® partners with Pearson for an exclusive future of IT workforce demand report. This year’s report explores how Gen AI and other role augmentation technologies will affect and...
- Thursday, May 91:00 PM - 2:00 PM PDT
Seating Style: Save a seat
2:00 PM PDT - Thursday, May 9
- Now on NowKnowledgeSessionGeneralNow on NowBuilder / Citizen DeveloperEnterprise ArchitectExecutiveExperienced DeveloperImplementerPlatform OwnerSessionNow on NowAINow AssistAINow on NowOtherSave a seatNow on Now TileThursday, May 092:00 p.m. Thursday, May 09
As organizations increasingly adopt artificial intelligence (AI) technologies, the utilization of LLMs has emerged as a powerful tool for revolutionizing workflows and decision-making processes. The future enterprise won't rely on a single LLM....
- Thursday, May 92:15 PM - 3:15 PM PDT
Seating Style: Save a seat