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ServiceNow and an integrated contact center transform Food Bank’s ability to serve

Session Category: Session

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Featuring: Second Harvest Heartland, Accelare, 3CLogic

Second Harvest Heartland (SHH), a major hunger relief organization, realized food scarcity wasn't the primary challenge, but rather IT and siloed processes. Explore how SHH revamped its Care Center with ServiceNow® PSDS and integrated contact center solution to enhance support for those in need. Attend this session to learn how the company: -Reduced call back times from 2+ months to zero -Streamlined staff workflow with integrated telephony services and playbooks -Utilized new capabilities to optimize team resources -Enhanced service experience for staff and clients

Speakers

Neighbor Services Operations Manager, Second Harvest Heartland

ServiceNow Admin, Second Harvest Heartland

Wednesday, May 82:15 PM - 2:45 PM PDT

Seating Style: Save a seat