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With AI taking over, enterprises need to harness AI capabilities to move from automation to AI to stay ahead of the competition. The Infosys Enterprise Service Management Cafe leverages the Now Platform® AI capabilities to transform services from ‘rule-based automation’ to personalized, predictive, user-centric systems that can learn, adapt and improve over time using data available. Discuss with experts and peers on strategies to adopt AI and how to unlock the full potential while addressing challenges such as data privacy, security, skill gaps, and ethical conversations.