Knowledge FAQs

Answers to your most frequently asked Knowledge questions.


Knowledge is an event to bring the ServiceNow community together and experience the power of the workflow. Connect with digital leaders, create new possibilities and experiences for your customers and employees, and change how your business responds to a rapidly evolving workplace. 

Whatever your business is facing, let’s workflow it. Register today on our Knowledge website.

Knowledge 2021 starts May 11, 2021. Visit our website for more details.


Register today on the Knowledge website. It’s fast and easy. Just sign in with your ServiceNow credentials or create an account. 

This year, we are offering three experience levels at Knowledge to provide a solution that works best for you. 

  • Free: All on-demand sessions and keynotes.

  • $299. Knowledge Connect – Expanded Live Experiences: 200+ livestreamed, capacity-based experiences, labs, roundtables, demos, meet the speakers, meet-ups, and our genius lounge.  

  • $1,499. Now Learning Live – Training & Certification: Taking place May 4-6, 2021, North America and EMEA-based participants can sign up for live training. Includes a Knowledge Connect pass. 

Building your schedule is easy. You can save sessions using My List. In addition, you can browse and filter the “Library” to find sessions to watch later.

Once logged into the experience, use the tabs at the top of the page to navigate all available content. 

  • Home – Start here to see the Channels and the featured content we have available for you.

  • Library – Explore the content catalog for both live and on-demand sessions. Please note, some sessions require a Knowledge Connect pass to attend. 

  • My List – View your schedule for sessions and other content. 

  • Sponsors – Engage with our sponsors 

We offer hundreds of on-demand sessions tailored to various workflows, industries, and programs. Explore our Library to find the content most relevant to your business.

For the deepest experience, our pre-conference training, Now Learning Live, takes place May 4–6, 2021 through our digital experience. This three-day training costs $1,499 and includes a Knowledge Connect pass.  For more information, please visit our Now Learning Live page.

You can connect with other Knowledge attendees— who are transforming work, one workflow at a time— in a Meetup session or by visiting the Knowledge Community page.

Contact us

For any issues related to logging in, or registration, please contact us at

If you need any assistance upgrading your Knowledge registration, or with the digital event site pages (Library, Sessions etc.) please contact the applicable Knowledge support team at

Now Learning Live

Now Learning Live is an exclusive, online training event giving attendees the opportunity to quickly raise their ServiceNow skills. Complete an instructor-led course, engage with other industry professionals, and have some fun—all at a significant discount over our regularly-scheduled classes.  

Now Learning Live at Knowledge 2021 takes place May 4-6, 2021. 

Registration for this digital experience opens April 6 with limited capacity.  

Please visit the Now Learning Live page for details.

Anyone can attend Now Learning Live, but attendees must also register for Knowledge 2021 before enrolling in a Now Learning Live course. 

  • Online instructor-led training course: Enroll in an online instructor-led course condensed to 15 total hours of instruction over the three-day training.  

  • Power of You: As part of the online instructor-led course, attendees can opt-in to participate in a daily Power of You session to explore your skills and talents, then find ways to apply them to the workplace. 

  • Keynote: Attendees have the opportunity to hear from a ServiceNow professional about their personal journey with the company and how it helped them overcome challenges.  

  • Fun activities: Participate in a variety of engaging activities to be announced.   

The following instructor-led courses are available. All the courses have limited capacity. 

Course list: 

  • CMDB Fundamentals 
  • App Dev Fundamentals 
  • Scripting SN Fundamentals 
  • SN Fundamentals 
  • SN Platform Implementation  
  • CSM Fundamentals 
  • CSM Implementation 
  • APOM 
  • Service Portal Advanced  
  • Service Portal Fundamentals 
  • Performance Analytics Fundamentals 
  • Discovery 
  • HR Fundamentals  
  • PPM Fundamentals 
  • SAM 
  • GRC Fundamentals 
  • HAM  
  • HR Implementation 
  • ITSMF 

Attendees to Now Learning Live benefit by building expertise, making valuable connections, and gaining the skills needed to get the most out of ServiceNow.   

The cost of the three-day event is $1,499, about half the cost of a regularly scheduled class. Attendees also receive a Knowledge all access pass at a value of $299.