SPARK YOUR TRANSFORMATION
General Information, Registration, and Agenda
What are the dates of the Knowledge18 conference?
Pre-Conference Training: May 6-7, 2018
Main Conference: May 7-10, 2018
Where is the Knowledge18 conference?
3355 S Las Vegas Blvd,
Las Vegas, NV 89109 USA
What are the registration fees?
Registration fees can be found on the registration pricing page
Can I just attend Pre-Conference Training?
To attend the Pre-Conference Training, you must purchase a full conference pass and be registered for Knowledge18.
Is there an age restriction for registration?
All attendees must be 21 or over to attend Knowledge18.
I’d like to send more than one person from my company. Are group discounts available for Knowledge18?
Yes, there are two levels of group discounts available:
For groups of 3-19, each full conference pass is $1,395.
For groups of 20+, each full conference pass is $1,295.
All registrants must be from the same organization and passes must be purchased at the same time. However, all group members need not register at the same time.
Are guests permitted to attend?
Yes. Each registered Knowledge18 attendee is permitted to purchase
one guest social pass. The cost for a guest social pass to attend both
the Welcome Reception and the Knowledge18 Vegas Experience is $350.
Note: Guests must be at least 21 years old.
How do I get more information about non-conference activities for my spouse or guest?
Information on non-conference activities around the Las Vegas area
can be found at lasvegas.com.
How do I access myEvent page?
Access myEvent page here to manage your event experience.
Where can I find the agenda?
The agenda can be found here.
Is there a mobile app for Knowledge18?
Yes, there will be a mobile app for Knowledge. We will notify
attendees when it is available.
When can I register for sessions and labs?
Use the Session Scheduler to register for sessions and labs here.
What type of sessions and tracks can I expect?
Expect sessions led by fellow leaders, industry experts, developers, and architects sharing creative solutions to their toughest IT, HR, security, and customer service challenges.
Tracks include IT, HR, Security, customer service management, intelligent apps, and industry (healthcare, financial services, higher education, and state and local government) as well as CreatorCon. And, of course, there are our Pre-Conference sessions that provide product training and strategy workshops prior to the main conference.
Are there other programs and events during Knowledge18 I can attend?
Absolutely! Ancillary programs include the Hackathon, Office Hours, Genius Lounge, Special Interest Groups (SIGs), the Product Advisory Committee (PAC), Diversity, Inclusion and Belonging (DIB), and Table Talks to name just a few. We also have executive-level, invite-only programs as well (check with your sales representative to see if you qualify). In addition, each evening offers lively networking events, partner after-parties, and our grand finale, The Vegas Experience.
If I’m attending a Lab or Workshop, what should I bring?
All attendees registered for a LAB or Workshop are required to
provide their own laptop computer (BYOD) with WiFi enabled. The
laptop must also provide standard outbound access on port 443. This
year, we are going green with our guidebooks and encourage all
attendees to bring a WiFi enabled tablet device to view the Guidebooks
separately from their laptop. Each Guidebook will provide responsive
rendering and will be accessible from the Knowledge18 Mobile app or a
Registration Payments and Changes
How do I register for Knowledge18?
To register for Knowledge18, please visit our registration page. You will need to
log in or create a ServiceNow account in order to proceed with your
registration. Your ServiceNow account will be used to update your
registration record, review your housing details, select your
sessions, and make any changes to your event details.
What forms of payments are accepted for the conference fee?
For online registrations, we accept MasterCard, VISA, and American Express. If you select to pay by credit card, the registration system will prompt you for your credit card details. You will receive an automated email confirmation with a receipt once you submit your registration.
Can I pay by check or PO?
Check and PO payments can be accepted through your ServiceNow sales account manager. To pay by check or purchase order, conference passes must be purchased through a ServiceNow contract via order form. Please contact your sales account manager for more information. All payments must be received by May 1, 2018.
Will I receive confirmation of my registration?
Yes. Upon completion of your online registration, you will receive an
automated email confirmation to the address provided. Your email
confirmation is also your receipt for your registration payment.
How will I receive my registration details if I paid via contract?
Customers who purchase passes through a ServiceNow contract will
receive an email (starting mid-November 2017) with information on how
How do I obtain an invoice for a registration?
We do not invoice for registration. Payments may be made by credit
card. If you wish to pay by check or PO, please contact your sales rep
to create an invoice. This will allow you to register right
What is the substitution policy?
Substitution requests (within the same organization) should be sent
to email@example.com by
the original attendee and including the name and email of the
substitute. Substitutions from outside an organization are not
Substitutions for GetWide and Prospect passes are not available.
Important Note: Cancellation of travel reservations and hotel reservations is the exclusive responsibility of the registrant.
What is the cancellation policy?
Cancellation requests before April 6, 2018 must be submitted in writing to firstname.lastname@example.org and will result in a refund minus a $150 payment processing fee. There are no refunds for cancellation after April 6, 2018.
Is there a fee to cancel the Pre-Conference Training?
There is no cancellation fee if you are still attending the full conference or have a one-day pass. Cancellation fees only apply to full conference cancellations.
I am a non-U.S. resident attendee. How do I get visa information?
For information on obtaining a visa for the conference, contact email@example.com.
Can I be denied registration for any reason?
ServiceNow reserves the right to deny registration to any individual
or entity for any reason, at ServiceNow’s sole discretion, including
past or present failure to meet ServiceNow’s standards of conduct
(including, but not limited to, engaging in violence, illegal,
threatening, or discriminatory conduct).
What is NOT included in my registration fee?
- Hotel accommodations, airfare, and ground transportation to and from the airport are not included in your registration fee
- Pre-Conference Training
Each Pre-Conference Training pass costs $795. Pre-Conference
Training titles and descriptions will be posted by January 15,
Hotel and Transportation
When should I arrive and depart?
- For the main conference, plan to arrive on Monday, May 7, 2018.
The opening keynote is scheduled for the morning of Tuesday, May
- If you are attending Pre-Conference Training,
plan to arrive on Saturday, May 5, 2018 as training courses start on
Sunday, May 6.
- Sponsors, exhibitors, and booth staff
should arrive no later than Sunday, May 6, 2018 to allow ample time
for booth set up. The ExpoNow Exhibition Hall opens the morning of
Tuesday, May 8.
- Recommended departure is Friday, May
What is the closest airport?
McCarran International Airport is the closest airport to the Venetian. The hotel is approximately four miles or about 12 minutes.
Directions from McCarran International Airport:
Head southeast on Paradise Rd
Turn left onto Kitty Hawk Way
Slight left onto Swenson St/Wayne Newton Blvd
Continue straight to stay on Swenton St
Turn left onto E Flamingo Rd
Turn right onto S Las Vegas Blvd
The Venetian will be on your right
Note: Attendees are responsible for transportation costs to and from the airport.
Are there conference hotels with negotiated rates?
Yes, if you booked a hotel room during the registration process,
there were discounted rates and special offers for Knowledge18
attendees at over five area hotels. A map can be found here.
What is the hotel reservation deadline?
The hotel reservation deadline is April 18, 2018.
Can I change or cancel my hotel reservation?
You can change or cancel your hotel reservation through MyEvent
registration by logging back into your account. Please note, if you
cancel on or before 5 days prior to your arrival, your credit card
will be fully refunded. Please allow up to 7 days for the refund to
show on your credit card statement. If you cancel less than 5 days
prior to your scheduled check-in date, your deposit will be
How do I find my hotel confirmation number?
Your hotel confirmation number can be found under MyEvent
registration or in your hotel confirmation email.
Are government rated hotel rooms available?
Yes, there are a limited amount of government rated hotel rooms
available. Please use the hotel discount code “GOVRATE” during
the hotel booking process. Please note, these rooms are for U.S.
government officials and military travelers that require the federal
per diem lodging rate. A valid U.S. government or military ID will be
required at check-in upon arrival.
When will I be charged for my hotel stay?
Your credit card will immediately be charged a first-night's room and
tax deposit. You will be financially responsible for all other nights
when you check-in to your hotel. If you cancel on or before 5 days
prior to your arrival, your credit card will be fully refunded. Please
allow up to 7 days for the refund to show on your credit card
What hotels are contracted, and what are their daily rates?
Rates Starting at…
Nightly Resort Fee
Wynn Las Vegas
Trump International Hotel
What are the Venetian Upgrade Packages?
ServiceNow is offering convenience packages to enhance your stay at
Knowledge18. These packages offer guests the ability to stay at the
Venetian/Palazzo property during the program at significantly reduced
rates. They also offer additional savings throughout the property,
access to training certifications, and more.
Sponsors, Speakers, and Exhibitors
I would like to become a speaker at the conference. How do I do that?
Call for speakers is now closed.
I am a sponsor and interested in a speaking slot. Is this allowed?
The Diamond and Platinum-level sponsorship packages include speaking
opportunities. These packages are the only sponsor levels eligible to
speak at a breakout session. Please email firstname.lastname@example.org for
questions regarding the sponsorship packages. Please note, speaking
slots are not guaranteed and all content is subject to approval by
I am interested in exhibiting at the event. What do I do?
All sponsors must be a certified partner of ServiceNow in order to
participate in Knowledge18. Please log on to the ServiceNow partner
portal to start your Knowledge18 sponsor application.
Which companies are sponsoring at Knowledge18?
What are the hours for on-site registration?
Please visit our agenda page for
hours of operation.
Where do I pick up my badge?
You may pick up your badge at any registration counter. Registration will be located at the Venetian hotel beginning Saturday, May 5, 2018.
What is the attire?
Business casual is appropriate for all conference events unless otherwise specified.
Will wireless access be available at the convention center?
Yes, information regarding wireless access will be available on-site.
Can I get into Knowledge18 without a badge?
All attendees are required to wear their Knowledge18 conference badge to access all events, sessions and activities.
Are meals provided during Knowledge18?
The following meals are provided during Knowledge18: Light continental breakfast and lunch served daily.
What if I have a special dietary requirement or food allergy?
We work to accommodate all dietary restrictions. When registering, please indicate your dietary requirement or food allergy so that we can plan for your attendance.
What kind of weather should I anticipate?
Average temperature for Las Vegas in May:
High: 88° F (31° C)
Low: 60° F (16° C)
0.2 inches of average rainfall
I have a question that is not answered in this FAQ. Who do I contact?
1-866-855-3789 (Domestic) or 1-650-416-8382 (International)
Monday-Friday between the hours of 6am-6pm PST
The Vegas Experience
What is The Vegas Experience?
The Vegas Experience is our closing party on Thursday night, May 10.
This year, you can choose your own adventure on the fabulous Las Vegas
Strip from one of the following: Dancing at Drais, Dine at TAO, Fall
in Love with Cirque du Soleil at the Mirage, or Game On at TopGolf.
Learn more at Play Your Way.
How do I sign up for The Vegas Experience?
Sign up and book your Vegas Experience with these easy steps. Sign-ups are first come, first served.
- Go to your MyEvent
- Jump to Vegas Experience by typing “Play Your Way” into the Filter tab on the Session Scheduler.
- Choose the option that works for you.
NOTE: You must be registered for Knowledge18 to participate.
Can I change my Vegas Experience selection?
Depending on the space available, you can change your selection any
time before Monday, May 7. Changes can be made in the Session Scheduler.
How do I attend my Vegas Experience selection?
To attend your Vegas Experience adventure, you must have your conference badge, a government issued photo ID, and the credentials or ticket provided. We will not admit anyone without these credentials.
How do I get into the party?
Pick up your ticket or credentials at the Knowledge18 Main Registration Area at the Sands Convention Center, Level 1 on Thursday, May 10 between 10:30 AM – 5:00 PM PDT.
NOTE: You must have your badge with you in order to pick up your credentials. To get into the party, you must have your conference badge, ticket or credentials and a government issued photo ID.
Can I pick up my credentials or ticket before the day of the Las Vegas Experience?
No. Credentials will only be available on Thursday, May 10 in the Knowledge18 Main Registration Area at the Sands Convention Center, Level 1 between 10:30 AM – 5:00 PM PDT.
Can I pick up credentials or tickets for my friends?
No. You must pick up your credentials or ticket in person and have your badge with you.
What if I don’t have my badge when I go to pick up my credentials or ticket?
You must have your badge to pick up your credentials or ticket. No wristbands or tickets will be issued if don’t have your badge.
My friends and I want to go together, how do we make sure we sit together?
When you pick up your tickets at the Knowledge 18 Main Registration Area, come with your friends to pick up tickets so you can be sure to sit together.
Can I get into the parties without my credentials or ticket?
No. Lost credentials may result in you not attending the party.
Is there an age limit?
The age limit to attend the Vegas Experience parties is 21 years old and older. You must have a government issued photo ID to attend the Vegas Experience.
Will there be transportation?
Transportation shuttles will be provided for conference attendees and
their registered guests. Check the mobile app for more
If I have questions or need assistance, who do I contact?
See onsite support and assistance at the Knowledge18 Main Registration Area at the Sands Convention Center, Level 1.