Frequently Asked Questions


    • Pre-conference: May 7-8, 2017
    • Main conference: May 8-11, 2017
    • CreatorCon: May 9–11, 2017
    • ExpoNow exhibition hall dates: May 8-10, 2017
  • Orange County Convention Center
    West Concourse
    9800 International Drive, Orlando, FL 32819

  • Yes. There are two levels of group discounts available: $1,245 per person for a group of 3-19, $1,195 per person for a group of 20+. Group pricing cannot be combined with any other discounts. All registrants must be from the same organization and passes must be purchased at the same time; however, all group members need not register at the same time.

    • Hotel accommodations, airfare and ground transportation to and from the airport are not included in your registration fee
    • Pre-conference courses
      Each pre-conference course costs $695 per course for Early Bird pricing (ends February 28, 2017) and $895 each for standard pricing (purchased starting March 1, 2017). Pre-conference titles and descriptions will be posted by mid-February
  • Yes, registered Knowledge17 attendees are permitted to purchase one guest social pass. The cost for a Guest Social pass is $300 for access to the Knowledge17 Party and $500 for access to both the Go-Live! Kick Off Party and the Knowledge17 Party. Guests must be at least 21 years old. Please refer to the conference pass rate sheet.

  • No. In order to attend the pre-conference courses you must purchase a Full Conference Pass and be registered for Knowledge17.

  • Yes. Upon completion of your online registration, you will receive an automated email confirmation to the address provided.

  • For online registrations, we accept MasterCard, VISA and American Express. If you have a payment method not listed, we encourage you to contact before registering to verify payment policies and ensure we are able to process your transaction. If you select to pay by credit card, the registration system will prompt you for your credit card details. You will receive an automated email confirmation with a receipt/invoice once you submit your registration

  • Customers who purchase passes through a ServiceNow contract will receive an email (starting mid-November 2016 timeframe) with information on how to register.

  • Attendee substitutions from the same company may be made at any time at no charge but must be made in writing. Substituting registration status to an individual outside of your company will not be granted. Substitution requests must be received via email from the original attendee requesting cancellation of his/her registration and include the name of the person who will be taking his/her place, as well as their email address. Please send to


    Important Note: Cancellation of travel reservations and hotel reservations is the exclusive responsibility of the registrant.

  • Passes purchased online through the registration system:
    Full cancellations will incur a $150 processing fee.
    Cancellation requests must be submitted in writing to and received by the Knowledge Registration Center according to the following schedule:

    • Before or on April 7, 2017: full refund less the $150 processing fee
    • Requests received on or after April 8, 2017: No refund (No-shows are ineligible for registration fee refunds)

    Passes purchased through a ServiceNow contract:
    Per the terms and conditions of the signed contract, prices are final and orders are non-cancellable and non-refundable. Please contact your ServiceNow account manager if you have any questions.

  • ServiceNow reserves the right to deny registration to any individual or entity for any reason, at ServiceNow’s sole discretion, including past or present failure to meet ServiceNow’s standards of conduct (including, but not limited to, engaging in violence, illegal, threatening or discriminatory conduct).

  • Business casual is appropriate for all conference events unless otherwise specified.

  • Attendees are responsible for transportation costs to and from airport.

    From the Orlando International Airport (EAST) 25 minutes

    1. Go west on SR 528 to exit 1 (International Drive)
    2. Go north (right) approximately one mile to Convention Center
    3. The West Building parking lot can be accessed by turning left at Convention Way or Exhibit Drive.
    4. The North/South Building parking lot can be accessed by turning right at the South Concourse sign or continuing north on International Drive and turning right onto Convention Way and following to Universal Boulevard, turn right onto Universal Boulevard.

  • Yes, negotiated discounted rates are available. Housing registration will open November 2016. Prices are in U.S. Dollars. Attendees are responsible for hotel accommodations; these charges are not included in the conference registration fee.

  • Average temperature in Orlando in May:

    • High 88° F (31° C)
    • Low 64° F (16° C)
    • 0.2 inches of average rainfall (5.08mm)
    • For the main conference, arrive Monday, May 8, 2017. The Go Live! Opening Reception is Monday evening at 5:30 PM and the opening General Session Keynote is Tuesday, May 9 at 8:00 AM
    • Sponsors, exhibitors & booth staff should arrive no later than Sunday, May 7, 2017 to allow ample time for booth set up. The ExpoNow Exhibition Hall opens the evening of Monday, May 8, 2017
    • Recommended departure is Thursday, May 11 after 3:00 PM
  • The agenda will be posted on the Knowledge17 website in February 2017. At that time, you will be able to sign up for breakouts and labs. Please check the website periodically for updates.

  • We are thrilled that you want to share your expertise with our attendees. We have a simple process you can follow on the Call for Speakers web page. If you are accepted as one of our speakers, you will receive one complimentary Full Conference Pass. Deadline for submissions is December 5, 2016.

  • If you are interested in sponsoring Knowledge17, please go to to download the prospectus and to complete the contract. If you have questions, please send an email to

  • The Premier, Platinum and Gold level sponsorship packages include speaking opportunities. These packages are the only sponsor levels eligible to speak at a breakout session. Please email for questions regarding the sponsorship packages. Please note, speaking slots are not guaranteed and all content is subject to approval by ServiceNow.

  • General Questions: