• 2:00 PM - 7:00 PM Registration
  • 8:00 AM - 5:00 PM Pre-Conference Training +

    Pre-Conference Training

    Knowledge17 is the fastest, most efficient way to train and extend your (and your team's!) skills. You'll find a vast array of practical training that you simply can't get anywhere else, along with opportunities to get ServiceNow Certified and book quality one-on-one time with a ServiceNow expert.

    Explore Pre-Conference Sessions

  • 7:00 AM - 6:00 PM Registration
  • 7:00 AM - 9:00 PM Registration
  • 8:00 AM - 5:00 PM Pre-Conference Training +

    Pre-Conference Training

    Knowledge17 is the fastest, most efficient way to train and extend your (and your team's!) skills. You'll find a vast array of practical training that you simply can't get anywhere else, along with opportunities to get ServiceNow Certified and book quality one-on-one time with a ServiceNow expert.

    Explore Pre-Conference Sessions

  • 9:00 AM - 11:00 AM Global PartnerNow Summit Keynote
  • 12:00 PM - 5:00 PM Financial Analyst Day

    Invited Guests Only

  • 12:00 PM - 5:00 PM Industry Analyst Day

    Invited Guests Only

  • 5:00 PM - 9:00 PM Go-Live! Kickoff Party +

    Go-Live! Kickoff Party

    Celebrate the start of Knowledge17 at our annual GoLive! Kickoff party! With top-notch music, appetizers, and drinks, it’s a great way to meet the people and partners who make this the most exciting service management conference around.

  • 5:00 PM - 9:00 PM ServiceNow Pavilion +

    ServiceNow Pavilion

    Connect with our experts  at the Pavilion to discover how IT, security, customer service, and HR can work at lightspeed! You'll find a bustling hub of activity featuring EngageNow activities, the HangNow chill‑out space, and a host of presentations at TheaterNow. At the heart of the Pavilion is the ServiceNow booth, where you can discover exciting new ways to replace work patterns of the past with intelligent workflows of the future.

    Find the Pavilion near the ExpoNow Exhibition Hall

  • 7:00 AM – 8:00 AM Women in Tech - Breakfast +

    The Changing Faces of Technology

    Avis Yates-Rivers, President and CEO of Technology Concepts Group International, LLC

    Registration Required

    The Changing Faces of Technology

    New this year is our Women in Tech program. Activities begin with a breakfast presentation by Avis Yates‑Rivers, president and CEO of Technology Concepts Group International. Sponsored by Accenture, all attendees will receive a copy of her book Necessary Inclusion: Embracing the Changing Faces of Technology.

    Speaker

    Avis Yates-Rivers
  • 7:00 AM – 7:30 PM Registration
  • 8:30 AM – 10:00 AM General Session Keynote +

    Work at Lightspeed - A Smarter, Faster Way to Get Work Done

    John Donahoe, President & Chief Executive Officer, ServiceNow

    Customer Speakers:

    Scott Mason, PhD, COO IT & Head of IT Operations, Novartis Business Services 

    Ashley Haynes-Gaspar, VP and General Manager Global Support, GE Digital

    Work at Lightspeed - A Smarter, Faster Way to Get Work Done

    Take a journey to The Lightspeed Enterprise™—it’s fast, smart, and hands‑free. Discover the industry trends driving a new paradigm for work, and find out how the ServiceNow System of Action™ makes it possible for your company to work at lightspeed.

    Speakers

    John Donahoe
    Scott Mason
    Ashley Haynes-Gaspar
  • 10:00 AM – 7:30 PM ServiceNow Pavilion +

    ServiceNow Pavilion

    Connect with our experts  at the Pavilion to discover how IT, security, customer service, and HR can work at lightspeed! You'll find a bustling hub of activity featuring EngageNow activities, the HangNow chill‑out space, and a host of presentations at TheaterNow. At the heart of the Pavilion is the ServiceNow booth, where you can discover exciting new ways to replace work patterns of the past with intelligent workflows of the future.

    Find the Pavilion near the ExpoNow Exhibition Hall

  • 10:30 AM – 5:50 PM Breakout Sessions/Labs +

    Breakout Sessions/Labs

    Learn how to deliver business services faster with 400+ sessions customized for you—and 80% of breakouts delivered by your peers. This is the most efficient and fastest way to get practical advice, in-depth training, and access to 13,000+ community experts driving the future of shared services and digital transformation.

    Choose the track that’s right for you:

    IT
    Security
    Customer Service
    HR
    Business Apps

    Browse all sessions

  • 10:30 AM – 11:20 AM Customer Service Keynote: ServiceNow for Customer Service +

    Make Customer Service a Team Sport

    Abhijit Mitra, General Manager for ServiceNow Customer Service Management, ServiceNow

    Customer Speakers:

    Dan Hedstrom, VP System Solutions & Services, Cubic Transportation Systems, Inc.

    Jolene Jeffries, Director, Global Support Delivery, GE Digital

    Ian Ashby, SVP, Global Support, Epicor Software Corporation

    Make Customer Service a Team Sport

    ServiceNow Customer Service Management is delivering measurable benefits at lightspeed to customers across the globe.  Learn how to transform and modernize service for your external customers, partners, and other constituents—leading to greater customer loyalty, reduced costs, and new revenue.

    Speakers

    Abhijit Mitra
    Dan Hedstrom
    Jolene Jeffries
    Ian Ashby
  • 10:30 AM – 5:50 PM CreatorCon +

    CreatorCon

    CreatorCon is the ultimate developer's destination within Knowledge17. It's the perfect place to get hands-on with the latest and greatest on ServiceNow Platform, with 80+ technical demo-led breakout sessions and hands-on workshops for developers and architects of all levels. You can even up your dev cred by taking a free ServiceNow Certification exam on-site!

    View Breakouts and Workshops

  • 11:30 AM – 4:30 PM ExpoNow +

    ExpoNow

    ExpoNow is at the center of all things ServiceNow! This bustling showroom floor is the perfect place to visit with 160+ sponsors, build relationships with ServiceNow partners, and discover cutting-edge solutions. Come here to network with key decision makers across industries and learn new ways to extend the value of your ServiceNow investment.

  • 11:40 AM – 12:30 PM Power Session – KPMG LLP (Diamond Sponsor)

    Join your host, KPMG CIO Advisory Principal Mitch Kenfield, for a fun and very informative talk show with industry luminaries from Marriott, Nissan, Qualcomm, and Cox Automotive.  Transformative in their approach, learn how these technology strategists are enabling warp speed disruption in HR, Security, CSM, ITBM, ITSM and much more!

    Mitch Kenfield, Principal and US ServiceNow Practice Leader

  • 1:30 PM – 2:20 PM HR Keynote: ServiceNow for HR +

    Make it Easier for Employees to be Employees

    Deepak R. Bharadwaj, VP & GM for the Human Resources Business Unit, ServiceNow

    Customer Speakers:

    Carlie Bush, Envision Healthcare, Director, HR Shared Services

    Terri Hudson, Head of HR Service Management, Willis Towers Watson

    Make it Easier for Employees to be Employees

    Enable The Lightspeed Enterprise™ with consumerized employee service. Learn about ServiceNow’s vision for HR Service Delivery and experience exciting new product innovations that will transform one of your most impactful employee service events - new hire onboarding.

    Speakers

    Deepak R. Bharadwaj
    Carlie Bush
    Terri Hudson
  • 5:30 PM – 7:30 PM ExpoNow Happy Hour +

    ExpoNow Happy Hour

    Relax after your first full day of sessions with a fun‑filled beer crawl through our bustling exhibit hall. Explore the various partner booths, and connect in a casual setting!

  • 7:00 AM – 7:30 PM Registration
  • 8:30 AM – 10:00 AM General Session Keynote +

    Work at Lightspeed - Delivering IT, Customer Service, Security, and HR at Lightspeed

    CJ Desai, Chief Product Officer, ServiceNow

    Customer Speaker:

    Rahn Wakeley, Head of Cyber Security, AMP Cyber Security

    Work at Lightspeed - Delivering IT, Customer Service, Security, and HR at Lightspeed

    Accelerate your enterprise to lightspeed with cloud services, the Now Platform™, and custom applications for every department and process. See how IT, security, customer service, and HR are making employee's lives better with proactive, innovative intelligence, and automation.

    Speakers

    CJ Desai
    Rahn Wakeley
  • 10:00 AM – 6:00 PM ServiceNow Pavilion +

    ServiceNow Pavilion

    Connect with our experts  at the Pavilion to discover how IT, security, customer service, and HR can work at lightspeed! You'll find a bustling hub of activity featuring EngageNow activities, the HangNow chill‑out space, and a host of presentations at TheaterNow. At the heart of the Pavilion is the ServiceNow booth, where you can discover exciting new ways to replace work patterns of the past with intelligent workflows of the future.

    Find the Pavilion near the ExpoNow Exhibition Hall

  • 10:20 AM – 11:20 AM IT Keynote: ServiceNow for IT +

    Put IT in the Driver’s Seat for Business Transformation

    Farrell Hough, GM and VP, ITSM and Product Operations, ServiceNow

    Customer Speaker:

    Tom Eavenson, Discover Financial Services, VP, Infrastructure Services, Business Technology

    Put IT in the Driver’s Seat for Business Transformation

    See how IT can transform from disparate legacy tools to a modern, cloud-based ERP system for IT.

    Speakers

    Farrell Hough
    Tom Eavenson
  • 10:30 AM – 5:50 PM Breakout Sessions/Labs +

    Breakout Sessions/Labs

    Learn how to deliver business services faster with 400+ sessions customized for you—and 80% of breakouts delivered by your peers. This is the most efficient and fastest way to get practical advice, in-depth training, and access to 13,000+ community experts driving the future of shared services and digital transformation.

    Choose the track that’s right for you:

    IT
    Security
    Customer Service
    HR
    Business Apps

    Browse all sessions

  • 10:30 AM – 5:50 PM CreatorCon +

    CreatorCon

    CreatorCon is the ultimate developer's destination within Knowledge17. It's the perfect place to get hands-on with the latest and greatest on ServiceNow Platform, with 80+ technical demo-led breakout sessions and hands-on workshops for developers and architects of all levels. You can even up your dev cred by taking a free ServiceNow Certification exam on-site!

    View Breakouts and Workshops

  • 11:30 AM – 5:30 PM ExpoNow +

    ExpoNow

    ExpoNow is at the center of all things ServiceNow! This bustling showroom floor is the perfect place to visit with 160+ sponsors, build relationships with ServiceNow partners, and discover cutting-edge solutions. Come here to network with key decision makers across industries and learn new ways to extend the value of your ServiceNow investment.

  • 11:40 AM – 12:30 PM Power Session – Accenture (Diamond Sponsor)

    Cloud creates opportunities for a more employee-centric workplace with increased service levels and value across the enterprise. Join this panel of CIOs from top global organizations, including ServiceNow’s Chris Bedi and Accenture’s Andrew Wilson, as they discuss how ServiceNow can enable the transformation of service management with a people-first approach

    Andrew Wilson, CIO, Accenture

  • 12:00 PM – 1:30 PM Women in Tech - Lunch +

    Creative Solutions to Bridging the Gender Gap

    Registration Required

    Creative Solutions to Bridging the Gender Gap

    Join us for a panel discussion on the importance of bridging the gender gap in technology careers.  Over 1.1 million technology jobs may go unfilled by 2024, and fewer women than ever are in the talent pipeline.  Moving forward, creative solutions will be needed to encourage more women into diverse technology jobs, and to sustain the careers of those already in place.  On the panel will be several executives who will share the ways they’ve started to effect positive change from where they sit, within their own companies and communities. The panel will be moderated by Avis Yates‑Rivers, President & CEO of Technology Concepts Group International and will include: John Donahoe, President & CEO,  ServiceNow, Farrell Hough, GM and VP, ITSM and Product Operations, ServiceNow, Heather Pfluger, Principal PM Manager, Microsoft IT and Ashley Haynes-Gaspar, VP & GM Global Support at GE Digital.

    John Donahoe
    Farrell Hough
    Heather Pfluger
    Ashley Haynes-Gaspar
  • 1:30 PM – 2:20 PM Security Keynote: ServiceNow for Security +

    Resolve Real Security Threats Fast

    Sean Convery, VP & GM of Security Operations, ServiceNow

    Customer Speakers:

    Rahn Wakeley, Head of Cyber Security, AMP Cyber Security

    Resolve Real Security Threats Fast

    Protecting and detecting security threats against your enterprise is baseline—responding to it is the gap companies struggle to fill. ServiceNow is here to help you build an enterprise security response strategy with Security Operations. See this and the latest innovations on threat intelligence sharing during our security keynote.

    Speakers

    Sean Convery
    Rahn Wakeley
  • 7:30 PM – 10:30 PM Knowledge17 Party +

    Knowledge17 Party

    Our final party is always a blast—and this year will be more thrilling than ever before! Buckle up for a fantastic night of heart-pounding rides and crowd-pleasing entertainment at Universal Studios, Orlando.

  • 7:30 AM – 1:30 PM Registration
  • 9:00 AM – 11:00 AM CreatorCon Keynote +

    CreatorCon: Build Apps at Lightspeed

    Pat Casey, Sr. Vice President Development Operations, ServiceNow

    Customer Speaker:

    Link Alander, Vice Chancellor, Lone Star College

    Hunter Wolf, Service Product Team Manager, C.H. Robinson

    CreatorCon Challenge Finale:

    Allan Leinwand, CTO, ServiceNow

    CreatorCon: Build Apps at Lightspeed

    Learn how to build applications with intelligent automation and discover a new category of applications for the Lightspeed Enterprise. You’ll be the first to find out about the new features that will speed your development, and get a preview of the Now Platform roadmap for developers.

    Watch the CreatorCon Challenge finalists pitch to the "Legends of Tech" judging panel for a share of $500K in cash investments from ServiceNow Ventures.

    Judges:
    Om Malik – Partner, True Ventures
    BJ Lackland – CEO, Lighter Capital
    David Webb – CIO, Equifax

    Speaker

    Pat Casey
    Link Alander
    Hunter Wolf
    Allan Leinwand
  • 9:00 AM – 1:30 PM ServiceNow Pavilion +

    ServiceNow Pavilion

    Connect with our experts  at the Pavilion to discover how IT, security, customer service, and HR can work at lightspeed! You'll find a bustling hub of activity featuring EngageNow activities, the HangNow chill‑out space, and a host of presentations at TheaterNow. At the heart of the Pavilion is the ServiceNow booth, where you can discover exciting new ways to replace work patterns of the past with intelligent workflows of the future.

    Find the Pavilion near the ExpoNow Exhibition Hall

  • 9:00 AM – 1:30 PM Breakout Sessions/Labs +

    Breakout Sessions/Labs

    Learn how to deliver business services faster with 400+ sessions customized for you—and 80% of breakouts delivered by your peers. This is the most efficient and fastest way to get practical advice, in-depth training, and access to 13,000+ community experts driving the future of shared services and digital transformation.

    Choose the track that’s right for you:

    IT
    Security
    Customer Service
    HR
    Business Apps

    Browse all sessions

  • 11:30 AM – 1:30 PM CreatorCon +

    CreatorCon

    CreatorCon is the ultimate developer's destination within Knowledge17. It's the perfect place to get hands-on with the latest and greatest on ServiceNow Platform, with 80+ technical demo-led breakout sessions and hands-on workshops for developers and architects of all levels. You can even up your dev cred by taking a free ServiceNow Certification exam on-site!

    View Breakouts and Workshops