• 2:00 PM - 7:00 PM Registration
  • 8:00 AM - 5:00 PM Pre-Conference Training +

    Pre-Conference Training

    Knowledge17 is the fastest, most efficient way to train and extend your (and your team's!) skills. You'll find a vast array of practical training that you simply can't get anywhere else, along with opportunities to get ServiceNow Certified and book quality one-on-one time with a ServiceNow expert.

    Explore Pre-Conference Sessions

  • 7:00 AM - 6:00 PM Registration
  • 7:00 AM - 9:00 PM Registration
  • 8:00 AM - 5:00 PM Pre-Conference Training +

    Pre-Conference Training

    Knowledge17 is the fastest, most efficient way to train and extend your (and your team's!) skills. You'll find a vast array of practical training that you simply can't get anywhere else, along with opportunities to get ServiceNow Certified and book quality one-on-one time with a ServiceNow expert.

    Explore Pre-Conference Sessions

  • 9:00 AM - 11:00 AM Global PartnerNow Summit Keynote
  • 12:00 PM - 5:00 PM Financial Analyst Day

    Invited Guests Only

  • 12:00 PM - 5:00 PM Industry Analyst Day

    Invited Guests Only

  • 5:00 PM - 9:00 PM Go-Live! Kickoff Party +

    Go-Live! Kickoff Party

    Celebrate the start of Knowledge17 at our annual GoLive! Kickoff party! With top-notch music, appetizers, and drinks, it’s a great way to meet the people and partners who make this the most exciting service management conference around.

  • 5:00 PM - 9:00 PM ServiceNow Pavilion +

    ServiceNow Pavilion

    Connect with our experts  at the Pavilion to discover how IT, security, customer service, and HR can work at lightspeed! You'll find a bustling hub of activity featuring EngageNow activities, the HangNow chill‑out space, and a host of presentations at TheaterNow. At the heart of the Pavilion is the ServiceNow booth, where you can discover exciting new ways to replace work patterns of the past with intelligent workflows of the future.

    Find the Pavilion near the ExpoNow Exhibition Hall

  • 7:00 AM – 8:00 AM Women in Tech - Breakfast +

    Avis Yates-Rivers, President and CEO of Technology Concepts Group International, LLC

    Registration Required

    Women in Tech - Breakfast

    New this year is our Women in Tech program focusing on diversity in the STEM industries. Activities begin with a breakfast presentation by Avis Yates‑Rivers, president and CEO of Technology Concepts Group International and a director of the National Center for Women and Information Technology, on the critical importance of engaging diverse backgrounds to lead] and some techniques to do so successfully.  Learn how you can lead from whatever position you happen to occupy—as a leader, part of a team, or an individual contributor—and explore new ways women can build their own brand of leadership. Sponsored by Accenture, all attendees will receive a copy of her book Necessary Inclusion: Embracing the Changing Faces of Technology.  Join us to discover how diversity can help you and your team achieve things you didn’t think are possible.  This is also a valuable opportunity to network and create connections with those who share your passion on this critical subject.

    Speaker

    Avis Yates-Rivers
  • 7:00 AM – 7:30 PM Registration
  • 8:30 AM – 10:00 AM General Session Keynote +

    The Lightspeed Enterprise

    John Donahoe, President & Chief Executive Officer, ServiceNow

    Customer Speakers:

    Scott Mason, PhD, COO IT & Head of IT Operations, Novartis Business Services 

    Ashley Haynes-Gaspar, VP and General Manager Global Support, GE Digital

    Take a journey to The Lightspeed Enterprise™—it’s fast, smart, and hands‑free. Discover the industry trends driving a new paradigm for work, and find out how the ServiceNow System of Action™ makes it possible for your company to work at lightspeed.

    Speaker

    John Donahoe
    Scott Mason
    Ashley Haynes-Gaspar
  • 10:00 AM – 7:30 PM ServiceNow Pavilion +

    ServiceNow Pavilion

    Connect with our experts  at the Pavilion to discover how IT, security, customer service, and HR can work at lightspeed! You'll find a bustling hub of activity featuring EngageNow activities, the HangNow chill‑out space, and a host of presentations at TheaterNow. At the heart of the Pavilion is the ServiceNow booth, where you can discover exciting new ways to replace work patterns of the past with intelligent workflows of the future.

    Find the Pavilion near the ExpoNow Exhibition Hall

  • 10:30 AM – 5:50 PM Breakout Sessions/Labs +

    Breakout Sessions/Labs

    Learn how to deliver business services faster with 400+ sessions customized for you—and 80% of breakouts delivered by your peers. This is the most efficient and fastest way to get practical advice, in-depth training, and access to 13,000+ community experts driving the future of shared services and digital transformation.

    Choose the track that’s right for you:

    IT
    Security
    Customer Service
    HR
    Business Apps

    Browse all sessions

  • 10:30 AM – 11:20 AM Topic Keynote: Customer Service +

    Customer Service at Lightspeed

    Abhijit Mitra, General Manager for ServiceNow Customer Service Management, ServiceNow

    Customer Speaker:

    Dan Hedstrom, VP System Solutions & Services, Cubic Transportation Systems, Inc.

    ServiceNow Customer Service Management is delivering measurable benefits at lightspeed to customers across the globe.  Learn how to transform and modernize service for your external customers, partners, and other constituents—leading to greater customer loyalty, reduced costs, and new revenue.

    Speaker

    Abhijit Mitra
    Dan Hedstrom
  • 10:30 AM – 5:50 PM CreatorCon +

    CreatorCon

    CreatorCon is the ultimate developer's destination within Knowledge17. It's the perfect place to get hands-on with the latest and greatest on ServiceNow Platform, with 80+ technical demo-led breakout sessions and hands-on workshops for developers and architects of all levels. You can even up your dev cred by taking a free ServiceNow Certification exam on-site!

    View Breakouts and Workshops

  • 11:30 AM – 4:30 PM ExpoNow +

    ExpoNow

    ExpoNow is at the center of all things ServiceNow! This bustling showroom floor is the perfect place to visit with 160+ sponsors, build relationships with ServiceNow partners, and discover cutting-edge solutions. Come here to network with key decision makers across industries and learn new ways to extend the value of your ServiceNow investment.

  • 11:40 AM – 12:30 PM Power Session – KPMG LLP (Diamond Sponsor) +

    Mitch Kenfield, Principal and US ServiceNow Practice Leader

    Join your host, KPMG CIO Advisory Principal Mitch Kenfield, for a fun and very informative talk show with industry luminaries from Marriott, Nissan, Qualcomm, and Cox Automotive.  Transformative in their approach, learn how these technology strategists are enabling warp speed disruption in HR, Security, CSM, ITBM, ITSM and much more!

    Mitch Kenfield
  • 1:30 PM – 2:20 PM Topic Keynote: HR +

    Enable The Lightspeed Enterprise™

    Deepak R. Bharadwaj, VP & GM for the Human Resources Business Unit, ServiceNow

    Customer Speaker:

    Carlie Bush, Envision Healthcare, Director, HR Shared Services

    Enable The Lightspeed Enterprise™ with consumerized employee service. Learn about ServiceNow’s vision for HR Service Delivery and experience exciting new product innovations that will transform one of your most impactful employee service events - new hire onboarding.

    Speaker

    Deepak R. Bharadwaj
    Carlie Bush
  • 5:30 PM – 7:30 PM ExpoNow Happy Hour +

    ExpoNow Happy Hour

    Relax after your first full day of sessions with a fun-filled beer crawl through our bustling exhibit hall. Explore the various partner booths, connect in a casual setting, and log in to the mobile app to earn points along the way!

  • 7:00 AM – 7:30 PM Registration
  • 8:30 AM – 10:00 AM General Session Keynote +

    Working at Lightspeed

    CJ Desai, Chief Product Officer, ServiceNow

    Accelerate your enterprise to lightspeed with cloud services, the Now Platform™, and custom applications for every department and process. See how IT, security, customer service, and HR are making employee's lives better with proactive, innovative intelligence, and automation.

    Speaker

    CJ Desai
  • 10:00 AM – 6:00 PM ServiceNow Pavilion +

    ServiceNow Pavilion

    Connect with our experts  at the Pavilion to discover how IT, security, customer service, and HR can work at lightspeed! You'll find a bustling hub of activity featuring EngageNow activities, the HangNow chill‑out space, and a host of presentations at TheaterNow. At the heart of the Pavilion is the ServiceNow booth, where you can discover exciting new ways to replace work patterns of the past with intelligent workflows of the future.

    Find the Pavilion near the ExpoNow Exhibition Hall

  • 10:20 AM – 11:20 AM Topic Keynote: IT +

    From Back Office to Backbone - Operating IT at Lightspeed

    Farrell Hough, GM and VP, ITSM and Product Operations, ServiceNow

    Customer Speakers:

    Tom Eavenson, Discover Financial Services, VP, Infrastructure Services, Business Technology

    Rahn Wakeley, Head of Cyber Security, AMP Cyber Security

    See how IT can transform from disparate legacy tools to a modern, cloud-based ERP system for IT.

    Speaker

    Farrell Hough
    Tom Eavenson
    Rahn Wakeley
  • 10:30 AM – 5:50 PM Breakout Sessions/Labs +

    Breakout Sessions/Labs

    Learn how to deliver business services faster with 400+ sessions customized for you—and 80% of breakouts delivered by your peers. This is the most efficient and fastest way to get practical advice, in-depth training, and access to 13,000+ community experts driving the future of shared services and digital transformation.

    Choose the track that’s right for you:

    IT
    Security
    Customer Service
    HR
    Business Apps

    Browse all sessions

  • 10:30 AM – 5:50 PM CreatorCon +

    CreatorCon

    CreatorCon is the ultimate developer's destination within Knowledge17. It's the perfect place to get hands-on with the latest and greatest on ServiceNow Platform, with 80+ technical demo-led breakout sessions and hands-on workshops for developers and architects of all levels. You can even up your dev cred by taking a free ServiceNow Certification exam on-site!

    View Breakouts and Workshops

  • 11:30 AM – 5:30 PM ExpoNow +

    ExpoNow

    ExpoNow is at the center of all things ServiceNow! This bustling showroom floor is the perfect place to visit with 160+ sponsors, build relationships with ServiceNow partners, and discover cutting-edge solutions. Come here to network with key decision makers across industries and learn new ways to extend the value of your ServiceNow investment.

  • 11:40 AM – 12:30 PM Power Session – Accenture (Diamond Sponsor) +

    Andrew Wilson, CIO, Accenture

    Cloud creates opportunities for a more employee-centric workplace with increased service levels and value across the enterprise. Join this panel of CIOs from top global organizations, including ServiceNow’s Chris Bedi and Accenture’s Andrew Wilson, as they discuss how ServiceNow can enable the transformation of service management with a people-first approach

    Andrew Wilson
  • 12:00 PM – 1:30 PM Women in Tech - Lunch +

    Registration Required

    Women in Tech - Lunch

    Join us for a panel discussion on the importance of bridging the gender gap in technology careers.  Over 1.1 million technology jobs may go unfilled by 2024, and fewer women than ever are in the talent pipeline.  Moving forward, creative solutions will be needed to encourage more women into diverse technology jobs, and to sustain the careers of those already in place.  On the panel will be several executives who will share the ways they’ve started to effect positive change from where they sit, within their own companies and communities.  The panel will be hosted by Avis Yates‑Rivers, president and CEO of Technology Concepts Group International and a director of the National Center for Women and Information Technology.

  • 1:30 PM – 2:20 PM Topic Keynote: Security +

    Respond to Real Threats Fast

    Sean Convery, VP & GM of Security Operations, ServiceNow

    Protecting and detecting security threats against your enterprise is baseline—responding to it is the gap companies struggle to fill. ServiceNow is here to help you build an enterprise security response strategy with Security Operations. See this and the latest innovations on threat intelligence sharing during our security keynote.

    Speaker

    Sean Convery
  • 7:30 PM – 10:30 PM Knowledge17 Party +

    Knowledge17 Party

    Our final party is always a blast—and this year will be more thrilling than ever before! Buckle up for a fantastic night of heart-pounding rides and crowd-pleasing entertainment at Universal Studios, Orlando.

  • 8:00 AM – 1:30 PM Registration
  • 9:00 AM – 11:00 AM CreatorCon Keynote +

    CreatorCon: Build Apps at Lightspeed

    Pat Casey, Sr. Vice President Development Operations, ServiceNow

    Customer Speaker:

    Hunter Wolf, Service Product Team Manager, C.H. Robinson

    CreatorCon Challenge Finale:

    Allan Leinwand, CTO, ServiceNow

    Learn how to build applications with intelligent automation and discover a new category of applications for the Lightspeed Enterprise. You’ll be the first to find out about the new features that will speed your development, and get a preview of the Now Platform roadmap for developers.

    Watch the CreatorCon Challenge finalists pitch to the "Legends of Tech" judging panel for a share of $500K in cash investments from ServiceNow Ventures.

    Judges:
    Om Malik – Partner, True Ventures
    BJ Lackland – CEO, Lighter Capital
    David Webb – CIO, Equifax

    Speaker

    Pat Casey
    Hunter Wolf
    Allan Leinwand
  • 9:00 AM – 1:30 PM ServiceNow Pavilion +

    ServiceNow Pavilion

    Connect with our experts  at the Pavilion to discover how IT, security, customer service, and HR can work at lightspeed! You'll find a bustling hub of activity featuring EngageNow activities, the HangNow chill‑out space, and a host of presentations at TheaterNow. At the heart of the Pavilion is the ServiceNow booth, where you can discover exciting new ways to replace work patterns of the past with intelligent workflows of the future.

    Find the Pavilion near the ExpoNow Exhibition Hall

  • 9:00 AM – 1:30 PM Breakout Sessions/Labs +

    Breakout Sessions/Labs

    Learn how to deliver business services faster with 400+ sessions customized for you—and 80% of breakouts delivered by your peers. This is the most efficient and fastest way to get practical advice, in-depth training, and access to 13,000+ community experts driving the future of shared services and digital transformation.

    Choose the track that’s right for you:

    IT
    Security
    Customer Service
    HR
    Business Apps

    Browse all sessions

  • 11:30 AM – 1:30 PM CreatorCon +

    CreatorCon

    CreatorCon is the ultimate developer's destination within Knowledge17. It's the perfect place to get hands-on with the latest and greatest on ServiceNow Platform, with 80+ technical demo-led breakout sessions and hands-on workshops for developers and architects of all levels. You can even up your dev cred by taking a free ServiceNow Certification exam on-site!

    View Breakouts and Workshops

Join us at Knowledge17

Learn new ways to work at lightspeed