• 2:00 PM - 7:00 PM Registration
  • 8:00 AM - 5:00 PM Pre-Conference Training +

    Pre-Conference Training

    Knowledge17 is the fastest, most efficient way to train and extend your (and your team's!) skills. You'll find a vast array of practical training that you simply can't get anywhere else, along with opportunities to get ServiceNow Certified and book quality one-on-one time with a ServiceNow expert.

    Explore Pre-Conference Sessions

  • 7:00 AM - 6:00 PM Registration
  • 7:00 AM - 9:00 PM Registration
  • 8:00 AM - 5:00 PM Pre-Conference Training +

    Pre-Conference Training

    Knowledge17 is the fastest, most efficient way to train and extend your (and your team's!) skills. You'll find a vast array of practical training that you simply can't get anywhere else, along with opportunities to get ServiceNow Certified and book quality one-on-one time with a ServiceNow expert.

    Explore Pre-Conference Sessions

  • 9:00 AM - 11:00 AM Global PartnerNow Summit Keynote
  • 12:00 PM - 5:00 PM Financial Analyst Day

    Invited Guests Only

  • 12:00 PM - 5:00 PM Industry Analyst Day

    Invited Guests Only

  • 5:00 PM - 9:00 PM Go-Live! Kickoff Party +

    Go-Live! Kickoff Party

    Celebrate the start of Knowledge17 at our annual GoLive! Kickoff party! With top-notch music, appetizers, and drinks, it’s a great way to meet the people and partners who make this the most exciting service management conference around.

  • 7:00 AM - 7:30 PM Registration
  • 8:30 AM – 10:00 AM General Session Keynote +

    The Lightspeed Enterprise

    John Donahoe, President & Chief Executive Officer

    Take a journey to The Lightspeed Enterprise™—it’s fast, smart, and hands‑free. Discover the industry trends driving a new paradigm for work, and find out how the ServiceNow System of Action™ makes it possible for your company to work at lightspeed.

    Speaker

    John Donahoe
  • 10:30 AM – 5:50 PM Breakout Sessions/Labs +

    Breakout Sessions/Labs

    Learn how to deliver business services faster with 400+ sessions customized for you—and 80% of breakouts delivered by your peers. This is the most efficient and fastest way to get practical advice, in-depth training, and access to 13,000+ community experts driving the future of shared services and digital transformation.

    Choose the track that’s right for you:

    IT
    Security
    Customer Service
    HR
    Business Apps

    Browse all sessions

  • 10:30 AM – 11:20 AM Topic Keynote: Customer Service +

    Customer Service at Lightspeed

    Abhijit Mitra, General Manager for ServiceNow Customer Service Management

    ServiceNow Customer Service Management is delivering measurable benefits at lightspeed to customers across the globe.  Learn how to transform and modernize service for your external customers, partners, and other constituents—leading to greater customer loyalty, reduced costs, and new revenue.

    Speaker

    Abhijit Mitra
  • 10:30 AM – 5:50 PM CreatorCon +

    CreatorCon

    CreatorCon is the ultimate developer's destination within Knowledge17. It's the perfect place to get hands-on with the latest and greatest on ServiceNow Platform, with 80+ technical demo-led breakout sessions and hands-on workshops for developers and architects of all levels. You can even up your dev cred by taking a free ServiceNow Certification exam on-site!

    View Breakouts and Workshops

  • 11:30 AM – 4:30 PM ExpoNow +

    ExpoNow

    ExpoNow is at the center of all things ServiceNow! This bustling showroom floor is the perfect place to visit with 160+ sponsors, build relationships with ServiceNow partners, and discover cutting-edge solutions. Come here to network with key decision makers across industries and learn new ways to extend the value of your ServiceNow investment.

  • 1:30 PM – 2:20 PM Topic Keynote: HR +

    Enable The Lightspeed Enterprise™

    Deepak Rammohan, VP & GM for the Human Resources Business Unit

    Enable The Lightspeed Enterprise™ with consumerized employee service. Learn about ServiceNow’s vision for HR Service Delivery and experience exciting new product innovations that will transform one of your most impactful employee service events - new hire onboarding.

    Speaker

    Deepak Rammohan
  • 5:30 PM – 7:30 PM ExpoNow Happy Hour +

    ExpoNow Happy Hour

    Relax after your first full day of sessions with a fun-filled beer crawl through our bustling exhibit hall. Explore the various partner booths, connect in a casual setting, and log in to the mobile app to earn points along the way!

  • 7:00 AM – 8:00 AM Women in Tech - Breakfast +

    Avis Yates-Rivers, President and CEO of Technology Concepts Group International, LLC

    Registration Required

    Women in Tech - Breakfast

    New this year is our Women in Tech program focusing on diversity in the STEM industries. Activities begin with a breakfast presentation by Avis Yates-Rivers, president and CEO of Technology Concepts Group International and director of the National Center for Women and Information Technology. Sponsored by Accenture, all attendees will receive a copy of her book Necessary Inclusion: Embracing the Changing Faces of Technology. The program starts Wednesday at 7am and must be booked through the session scheduler (available at the end of March).

    Speaker

    Avis Yates-Rivers
  • 7:00 AM – 7:30 PM Registration
  • 8:30 AM – 10:00 AM General Session Keynote +

    Working at Lightspeed

    CJ Desai, Chief Product Officer

    Accelerate your enterprise to lightspeed with cloud services, the Now Platform™, and custom applications for every department and process. See how IT, security, customer service, and HR are making employee's lives better with proactive, innovative intelligence, and automation.

    Speaker

    CJ Desai
  • 10:30 AM – 5:50 PM Breakout Sessions/Labs +

    Breakout Sessions/Labs

    Learn how to deliver business services faster with 400+ sessions customized for you—and 80% of breakouts delivered by your peers. This is the most efficient and fastest way to get practical advice, in-depth training, and access to 13,000+ community experts driving the future of shared services and digital transformation.

    Choose the track that’s right for you:

    IT
    Security
    Customer Service
    HR
    Business Apps

    Browse all sessions

  • 10:20 AM – 11:20 AM Topic Keynote: IT +

    From Back Office to Backbone - Operating IT at Lightspeed

    Farrell Hough, GM and VP, ITSM and Product Operations

    See how IT can transform from disparate legacy tools to a modern, cloud-based ERP system for IT.

    Speaker

    Farrell Hough
  • 10:30 AM – 5:50 PM CreatorCon +

    CreatorCon

    CreatorCon is the ultimate developer's destination within Knowledge17. It's the perfect place to get hands-on with the latest and greatest on ServiceNow Platform, with 80+ technical demo-led breakout sessions and hands-on workshops for developers and architects of all levels. You can even up your dev cred by taking a free ServiceNow Certification exam on-site!

    View Breakouts and Workshops

  • 11:30 AM – 5:30 PM ExpoNow +

    ExpoNow

    ExpoNow is at the center of all things ServiceNow! This bustling showroom floor is the perfect place to visit with 160+ sponsors, build relationships with ServiceNow partners, and discover cutting-edge solutions. Come here to network with key decision makers across industries and learn new ways to extend the value of your ServiceNow investment.

  • 1:30 PM – 2:20 PM Topic Keynote: Security +

    Respond to Real Threats Fast

    Sean Convery, VP & GM of Security Operations

    Protecting and detecting security threats against your enterprise is baseline—responding to it is the gap companies struggle to fill. ServiceNow is here to help you build an enterprise security response strategy with Security Operations. See this and the latest innovations on threat intelligence sharing during our security keynote.

    Speaker

    Sean Convery
  • 7:30 PM – 10:30 PM Knowledge17 Party +

    Knowledge17 Party

    Our final party is always a blast—and this year will be more thrilling than ever before! Buckle up for a fantastic night of heart-pounding rides and crowd-pleasing entertainment at Universal Studios, Orlando.

  • 8:00 AM – 1:30 PM Registration
  • 9:00 AM – 11:00 AM CreatorCon Keynote +

    CreatorCon: Build Apps at Lightspeed

    Pat Casey, Sr. Vice President Development Operations

    Learn how to build applications with intelligent automation and discover a new category of applications for the Lightspeed Enterprise. You’ll be the first to find out about the new features that will speed your development, and get a preview of the Now Platform roadmap for developers.

    Speaker

    Pat Casey
  • 9:00 AM – 1:30 PM Breakout Sessions/Labs +

    Breakout Sessions/Labs

    Learn how to deliver business services faster with 400+ sessions customized for you—and 80% of breakouts delivered by your peers. This is the most efficient and fastest way to get practical advice, in-depth training, and access to 13,000+ community experts driving the future of shared services and digital transformation.

    Choose the track that’s right for you:

    IT
    Security
    Customer Service
    HR
    Business Apps

    Browse all sessions

  • 11:30 AM – 1:30 PM CreatorCon +

    CreatorCon

    CreatorCon is the ultimate developer's destination within Knowledge17. It's the perfect place to get hands-on with the latest and greatest on ServiceNow Platform, with 80+ technical demo-led breakout sessions and hands-on workshops for developers and architects of all levels. You can even up your dev cred by taking a free ServiceNow Certification exam on-site!

    View Breakouts and Workshops

Join us at Knowledge17

Learn new ways to work at lightspeed