Knowledge 2020 on demand

At ServiceNow, we believe in making work, work better for people. This year has seen unprecedented global events which have demanded an unprecedented response. Value chains have been broken and work has forever changed. The organizations which have embraced digital transformation are those who get to rewrite the script. Everything we do at ServiceNow is about breaking down the walls, enabling everyone to work better, together. With the Now Platform, work flows naturally. With innovations in Now Mobile and Now Intelligence, we help you get work done smarter and faster than ever before. Discover how major global brands are accelerating growth and productivity with ServiceNow by reimagining the employee and customer experience, and discover how you too can easily build new digital workflows which elevate your organization to thrive in the new normal.

Bill McDermott is one of the technology industry’s most admired and accomplished leaders. In November 2019 he joined ServiceNow as President, Chief Executive Officer and Member of the Board of Directors. The fastest growing enterprise cloud company at scale, ServiceNow’s purpose is to make the world of work, work better for people. Prior to ServiceNow, McDermott served as Chief Executive Officer of SAP, the largest maker of business software with more than 100,000 employees and 425,000 customers worldwide. During his tenure, SAP’s market value soared from $39B to more than $160B as all key metrics tripled or quadrupled. SAP employees routinely rated McDermott in the high 90s on employment websites, making him one of the most popular business leaders in the world. In 2014 he authored Winners Dream: A Journey from Corner Store to Corner Office. The best-selling memoir chronicled McDermott’s roots as a small business owner and his remarkable rise up the corporate chain of command at iconic brands like Xerox, Gartner, Siebel Systems and SAP. He has received countless awards for his business and civic leadership, including the Silicon Valley Leadership Group’s Lifetime Achievement Award and the Children’s Aid Society of New York’s Promise Award. A recreational basketball player, McDermott is the grandson of Naismith Memorial Basketball Hall of Fame inductee Bobby McDermott.

At ServiceNow, we believe in making work, work better for people. This year has seen unprecedented global events which have demanded an unprecedented response. Value chains have been broken and work has forever changed. The organizations which have embraced digital transformation are those who get to rewrite the script. Everything we do at ServiceNow is about breaking down the walls, enabling everyone to work better, together. With the Now Platform, work flows naturally. With innovations in Now Mobile and Now Intelligence, we help you get work done smarter and faster than ever before. Discover how major global brands are accelerating growth and productivity with ServiceNow by reimagining the employee and customer experience, and discover how you too can easily build new digital workflows which elevate your organization to thrive in the new normal.

Chirantan CJ Desai joined in December 2016 and currently serves as ServiceNow's Chief Product Officer. Prior to joining ServiceNow, Desai was with EMC from September 2013 until December 2016. While at EMC Desai was the President of the Emerging Technologies Division from September 2014 to December 2016. From November 2004 to September 2013 Desai held several leadership roles at Symantec Corporation, including Executive Vice President of Information Management from January 2013 to September 2013. Prior to Symantec, Desai held product development roles at Pivotal Corporation and Oracle Corporation. Mr. Desai currently serves as a member of the board of directors of Zebra Technologies Corp., an enterprise asset intelligence company. Desai holds a master’s degree in Computer Science and a master’s degree in Business Administration from the University of Illinois at Urbana‑Champaign.

At ServiceNow, we’re transforming the way we work by relying on our own solutions. We are relentlessly using the Now Platform to create digital workflows that have delivered over $100M in value as we unlock productivity and provide great experiences to our own employees and customers. Learn about ServiceNow’s pragmatic approach to executing and measuring digital transformation across its talent, processes, and technology.

Chris Bedi joined ServiceNow in September 2015 and currently serves as ServiceNow’s CIO. Prior to joining ServiceNow, Bedi served as CIO of JDSU from August 2011 to March 2015 where he was responsible for IT, Facilities, and Indirect Procurement. Prior to JDSU, Bedi held various positions at VeriSign from April 2002 until August 2011, including CIO, VP Corporate Development, and VP HR Operations. Bedi began his career at KPMG Consulting from June 1996 to April 2002. He holds a bachelor’s degree in Computer Engineering from the University of Michigan.

The coronavirus pandemic made work-from-home a reality for tens of thousands of us. But despite the physical distance, coworkers felt more connected than ever. Technology gave us a glimpse into real lives and offered an opportunity to be heard in multiple ways. Join ServiceNow Chief Talent Officer Pat Wadors as she shares how this human connection – made possible by technology – increased our culture of belonging, even during crisis. 

Pat Wadors joined ServiceNow in September 2017 and serves as the Chief Talent Officer and Chief Human Resources Officer for ServiceNow. Prior to joining ServiceNow, Wadors was Senior Vice President Global Talent Organization at LinkedIn where her focus was on recruiting and developing top talent, driving organizational transformation, supporting a highly engaged workforce and growing LinkedIn's global footprint. Additionally, Wadors held human resources leadership positions at Plantronics, Yahoo!, Align Technology and Applied Materials. Wadors earned her B.S. in business management with a concentration in human resources management and a minor in psychology from Ramapo College of New Jersey.

Research shows that women and men join the workforce with equal ambition and confidence. Why, then, do both decrease significantly for working women after a couple of years? Join Lara Caimi, ServiceNow Chief Strategy Officer, wife, and mom of three, to discuss what holds women back (potholes) and how to thrive in spite of them (pathways).

Lara Caimi joined in December 2017 and currently serves as ServiceNow's Chief Strategy Officer where she leads Corporate Strategy, Strategic Alliances, Customer Experience and Operational Excellence on behalf of the company. Prior to joining ServiceNow, Lara spent 14 years at Bain & Company. As a Partner at Bain in San Francisco, Lara spent her time advising technology companies on topics of growth strategy, performance improvement, go-to-market strategy, M&A and merger integrations. Prior to business school, Lara also worked as a private equity analyst at Halpern, Denny & Co. Lara holds a B.A. in Economics and English Literature from St. Olaf College, earned a M.I.B. at The University of Sydney as a Fulbright Scholar, and received her M.B.A from Harvard Business School.

Hear ServiceNow’s vision for opportunity and growth in the Global Partner Ecosystem. Learn the initiatives and priorities we’re focused on this year that will accelerate your ServiceNow practice and deliver successful business outcomes to your customers.

David has 30+ years of IT industry sales, marketing, alliances and business development experience and serves as the Senior Vice President, Global Alliances & Channel Ecosystem at ServiceNow. David’s organization is charted to transform and create a vibrant, world-class Global Partner Ecosystem that enables and accelerates ServiceNow’s growth to $10B+ via a new global-regional operating model and associated initiatives to equip, enable and empower the global partner community.

Deloitte’s Human Capital Trends Report for 2020 has recently been released. Hear from Deloitte’s Global Human Capital leader, Erica Volini, about the trends that are shaping our current environment and what shifts are required to address a diverse digital workforce, improve productivity, and increase employee satisfaction. We will examine current economic, social, and political issues and how HR and business leaders need to reinvent their culture to focus on the human experience.

Erica Volini is the Global Human Capital Leader for Deloitte Consulting. In this role, she is focused on helping leaders solve their most complex and pressing Human Capital issues. In today’s world of constant disruption, those issues include everything from navigating the future of work to enabling the digital organization – all centered around how to optimize the intersection of the workforce and business performance. Throughout her 20+ year career, Erica has worked with some of the world’s leading organizations and is a frequent speaker on how market trends are impacting the HR organization and profession as a whole. Within Deloitte, she has served as a member of Deloitte Consulting’s Management Committee and Board of Directors. She has a Bachelor of Science in Industrial & Labor Relations from Cornell University.

The new 5G technology is poised to be a far bigger transformational shift for the Telecommunications industry than previous mobile technologies. With the promise of greater speed and capacity, ultra-low latency, and lower power consumption, 5G promises an astonishing new array of innovative, industry-specific product and service solutions (such as smart city, smart grid, and smart manufacturing) that are powered by the intelligent network. In this session, we’ll discuss how 5G will transform the established business models, network, and infrastructure value chain. You will gain insights into unlocking the revenue and growth potential of 5G through strategic view based on concept of “Network DNA”.

Tomorrow’s enduring competitive advantage belongs to the business that reshapes corporate responsibility into corporate opportunity, creating long-term value for the business, society and the environment. Recognition is growing that large enterprises have the human and financial capital, global reach and market power needed to tackle the biggest social and environmental challenges of our time. And with that, so too are people’s expectations that businesses use their core services and capabilities to do so. This makes the creation of positive social and environmental impact vital to achieving a lasting and meaningful advantage, and it’s why it’s so important to embed the principles of responsibility, sustainability, and inclusive growth deeply in everything companies do. In this session we will share examples of policies and processes that help bring these principles to life and how they can become fully-embedded in organization culture. Living these principles is essential to building a better working world and strengthening the authenticity of driving long term value for clients. Furthermore, it’s foundational to building the cross-sector collaboration necessary to achieve the UN Sustainable Development Goals.