May 3-7, 2020

Take work to the next level at Knowledge 2020

Experience Knowledge in Orlando, Florida from May 3-7.

Join us for Knowledge 2020

Knowledge 2020 is where extraordinary people come together to take work to the next level. Come and join the movement to learn how people like you are delivering modern digital workflows that unlock productivity and transform the employee and customer experience.

Why attend Knowledge 2020

There are many reasons why attending Knowledge is a good idea. Whether it’s for one or all of these, plan to join us in Orlando for what’s sure to be our best year yet.

Get Inspired

Keynotes

Get inspired and energized when you hear from ServiceNow and industry leaders.

Get Educated

Breakout Sessions

Find the content just right for you when you choose from hundreds of breakout sessions and labs.

Get Educated

CreatorCon

Technology fun for every range of builder, coder and admin.

Get Inspired

Customer Success Zone 2020

Our experts are waiting to help you have great success with ServiceNow.

Get Educated

Conference Training

Get a year’s worth of training in just a week.

Get Educated

ServiceNow Pavilion

We can’t wait to show you how to unlock what’s possible.

Get Connected

Now Expo

With 200+ global partners at the ready, you will find the solutions to help you get started.

Get Connected

Networking

Find friends old and new when you expand your network at our evening events.

Get Connected

Global Partner Ecosystem Summit

Designed just for our partners, this one-day program will be the launch of your Knowledge experience.

Customer Success Zone

Our experts are waiting to help you have great success with ServiceNow.

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It’s all about you and your success.
Want to know what our most successful customers do? Have questions about how to maximize our ServiceNow products, solutions, or roadmaps? Want to get answers to unlock the power of your ServiceNow instance? Get answers in the zone—our Customer Success Zone.
Success Clinics
Sign up for a 1-hour Success Clinic with a ServiceNow subject matter expert, who will work closely with you and provide recommendations to help you achieve success.
Genius Lounge
Have a technical question, maybe more than one? Maybe you’re not even sure what your question is, but you know something isn’t working. Come speak with a ServiceNow Genius! Questions can be related to features, intended uses, best practices, specific products, or even deep- dive developer questions related to out-of-box capabilities or your specific implementation. Our talented group of Geniuses can’t wait to tackle your questions.
Success Resources
Looking for self-service guidance, or getting help directly from ServiceNow Subject Matter Experts? The Customer Success Zone is pleased to present spaces to connect, like the Network Lounge, where you can learn about all of our teams that can help you implement and adopt ServiceNow.

We also have pods to help you get the most out of resources like Product Documentation, Training & Certification, Value Realization, and more. After learning more about what we offer, make sure to tell us more about what you want from the Champion Program and new content from Customer Success. Swing by early and often to check out how, with ServiceNow, it really is all about your success.

Networking

Mix and mingle with other attendees over light food and drinks.

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Take your work, and your network, to the next level. At Knowledge 2020, there are lots of opportunities to expand your network and get to know other ServiceNow customers and partners. Hear from a global community of ServiceNow experts and gain valuable insight that you can take back to your organization. It’s the best networking opportunity of the year!
Welcome Reception
Tuesday, May 5, 2020
4:30 pm – 6:30 pm ET
Happy Hour
Wednesday, May 6, 2020
4:30 pm – 5:30 pm ET

See what we have in store for you at Knowledge 2020.