• Products
  • Use Cases
  • Industries
  • 3 strategies for innovation
  • Learn how to transform your customer experience with artificial intelligence.
  • 5 steps to transformation
  • A proactive, connected client experience is essential for financial services.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • We need champions!
  • Use our tools and resources to more effectively advocate for ServiceNow in your organization.


Knowledge 2020 is taking work to the next level!

Save the date for Knowledge 2020 in Orlando, May 3 – 7.

Pre-Conference Training

Get ahead of the game.

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Sharpen your skills to create great experiences

Training at Knowledge 2019 is a fast and efficient way to build the expertise you need to transform employee and customer experiences. Whether you’re new to ServiceNow or already on the Now Platform®, you’ll find the training you need to build and hone skills you can put into action right away.

ServiceNow Pavilion

Be amongst the great.

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Let us show you the possibilities

The Show Floor is where the community of ServiceNow customers, experts, and partners can be found all in one place. Everyone who can help you learn to replace old, fragmented processes with smarter and simpler ways of working. Explore solutions for customer service, HR, IT, and security that can transform your employees’ experience and create stronger customer connections.

Discover the Pavilion

The ServiceNow Pavilion showcases the modern digital experiences that are taking work to the next level. Get up close and personal with the latest ServiceNow innovations and industry solutions, and meet the experts who can answer your most burning questions.

Customer Success Zone

Your success is our goal.

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It’s all about you and your success

Want to know what our most successful customers do? Have questions about how to maximize our ServiceNow products, solutions, or roadmaps? Want to get answers to unlock the power of your ServiceNow instance? Get answers in the zone—our Customer Success Zone.

Success Clinics

Sign up for a 1-hour Success Clinic with a ServiceNow customer success executive or other subject matter expert, who will work closely with you and provide recommendations in one of the following four topic areas:

  1. 1. Get prescriptive action plans with the Success Navigator
  2. 2. Partner for Success
  3. 3. Value Realization Jiu-jitsu! Do your value skills
  4. guarantee digital transformation & career success?
  5. 4. Accelerating your upgrades and making them easier
Genius Lounge

Have a technical question, maybe more than one? Maybe you’re not even sure what your question is, but you know something isn’t working. Come speak with a ServiceNow Genius! Questions can be related to features, intended uses, best practices, specific products, or even deep- dive developer questions related to out-of-box capabilities or your specific implementation. Our talented group of Geniuses can’t wait to tackle your questions.

Success Resources

Looking for self-service guidance, or getting help directly from ServiceNow Subject Matter Experts? The Customer Success Zone is pleased to present spaces to connect, like the Community Zone and the Experts Lounge, where you can learn about all of our teams that can help you implement and adopt ServiceNow.

We also have pods to help you get the most out of resources like Product Documentation, Training & Certification, Value Realization, and more. After learning more about what we offer, make sure to tell us more about what you want from the Champion Program and new content from Customer Success. Swing by early and often to check out how, with ServiceNow, it really is all about your success.

Expo Now

Talk to 200+ global partners.

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See how our partners can enhance your work

Explore powerful solutions, build relationships with trusted advisors, and extend the value of ServiceNow in exciting, new ways.


Build. Code. Play.

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What is CreatorCon?
CreatorCon is the place for builders and developers of all skill levels, from no-code to pro-code or anywhere in between. Learn to build enterprise workflow apps that significantly helps to reduce time to market and delivery. With labs, demos, sessions, IoT hacks and much more- you’ll go under the hood and then walk away knowing how to build apps on the Now Platform, that gets full-stack power with a turnkey application structure that’s ready to rock right out of the box!
Who is CreatorCon for?
If you’ve ever built a spreadsheet to track something, you’re a builder! Problem solvers from across the business can build powerful workflow apps- without any code or experience.
Beginning developers:
Just starting your app development journey? This is the perfect place to get hands-on experience with the Now Platform essentials.
Experienced developers:
Take a deep dive into the possibilities with advanced features. Come out smarter, sharper, and ready to build awesome experiences.
Enterprise architects:
EAs hold a special place in our heart! Learn how the power of a strategic cloud platform can accelerate your digital transformation.
Level up your skills at warp speed! Choose from over 100+ hands-on workshops or demo-led breakout sessions. Get expert-led instructions geared to teach you how to build better faster app and help crack your toughest business challenges.
No matter what your background, interest and experience is, we have a track that’s tailored just for you!
Explore the latest features and fun alongside the experts:
Demos and games
Hands-on mini workshops
Tech talks:
Bite-sized discussions
Product info:
Introductions and overviews
Coffee station:
Refreshments and networking
The sky's the limit at the CreatorCon Hackathon. Teams of all types go head-to-head in this eight hour quest for fun, prizes and unfettered glory. This is a great opportunity to build apps that solve real business problems. Because you + the Now Platform = unlimited brilliance!
Rapidly prototype ideas on Now Platform using the Now Platform App Engine. You get to build apps and solutions on the latest release of the ServiceNow Platform with in-person support from ServiceNow experts. The goal is for participants to build and program ideas, then turn them into reality.
CreatorCon Hackathon is open to all Knowledge 2019 attendees, with or without coding experience. Anyone with industry knowledge, including developers, programmers, engineers, designers, project managers, business stakeholders, analysts, and visionaries, are invited to bring an application to life.
BrewOps Competition
Show off your ServiceNow skills! Join a team and be the fastest to build out a brewery operations application. This competition tests your knowledge of ServiceNow and how quickly you can build on the Now Platform. Fastest teams to complete the challenge wins cool prizes!
Each team is made up of 2 developers and 1 builder. Don't have a team? Now worries, we'll match you in a team onsite. Have a team? Just sign up.
Fastest teams to complete the challenge wins cool prizes.
CreatorCon Challenge
Watch as three startups, who created breakthrough apps on the Now Platform, compete shark-tank style for a $250K investment from ServiceNow Ventures. The judging panel, led by ServiceNow Founder and Chairman Fred Luddy, will decide who wins!

Global Partner Summit

Push the limits

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Whether you resell, build, integrate, or implement solutions that extend the capabilities of the Now Platform®, you will gain invaluable insights and tools to take work to the next level.
Also, you’ll hear directly from ServiceNow executives, learn more about important partner program updates, and network with your peers from around the world.
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8:30 am ― 9:30 am
Breakfast and networking
General Session Keynote
9:30 am ― 12:00 pm
In this opening session you will gain invaluable insights and tools to take work to the next level from ServiceNow leadership.
12:00 pm ― 1:00 pm
Food and networking
Breakout Sessions
1:00 pm — 4:25 pm
This year, we're offering twenty sessions across five tracks. Attend all sessions in one track, one from each track, or handpick ones of greatest interest. The choice is yours! For an overview of all the sessions being offered click the learn more link below.
Limited to current ServiceNow partners only.

Vegas Experience

Play your way.

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We take your work to the next level and as thanks for attending Knowledge, we'll take your party to the next level too. Choose from one of five venues when you complete your agenda.
Topgolf International
Whether you enjoy the occasional game of mini-golf or you’re a champion of 36 holes, Topgolf is the place for you. Master your drive, practice your play, and have great fun with friends and food. Last year, we had one floor of Topgolf but since we are in the business of going above and beyond, we rented the entire Topgolf venue for you to conquer the course at Knowledge 2019. Fore!
Drai’s Beachclub & Nightclub
Party the night away at Vegas’ hottest nightclub paradise at Drai’s Beachclub! Come see the most talked about party of Knowledge 2018 and experience it for yourself. Go from the dance floor to the rooftop oasis in seconds, as the entire 25,000 sq foot club is ours for the evening. Dance the night away at this upscale venue featuring wall-to-wall LED screens and enjoy delicious food under the stars. It’s the perfect way to cap off a great week!
Cirque du Soleil - Mystère
The world of imagination awaits with this spectacular acrobatic show. Enjoy a night filled with visual enchantment and a playful display of dance that could only be seen at Cirque Du Soleil in Las Vegas. Choose from a 7:00 pm or 9:30 pm show that will enlighten your sense of wonder!
Cirque du Soleil - The Beatles LOVE
Get swept away by The Beatles LOVE by Cirque du Soleil at the Mirage—don't miss the costumes, choreography, and classic music! We only have tickets to one performance so register soon to get your seat. We promise you will love LOVE!
House of Blues
Calling all music lovers! If music is your thing, then this is your place! Come hear the best local rock and blues bands in the west at the House of Blues. Bring your appetite as we transport you to the South for some great tunes and Southern cuisine. You’ll leave ready to sign up for those music lessons you always wanted. Get ready for a memorable evening!


Expand your network.

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Mix and mingle with other attendees over light food and drinks.

Take your work, and your network, to the next level. At Knowledge 2019, there are lots of opportunities to expand your network and get to know other ServiceNow customers and partners. Hear from a global community of ServiceNow experts and gain valuable insight that you can take back to your organization. It’s the best networking opportunity of the year!

Knowledge 2019 Sponsors

Meet our ServiceNow partners who can support and guide you to take work to the next level.

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Become a Sponsor
Generate leads, position your brand and showcase your relationship with ServiceNow. Please email us at:


The Road to Knowledge

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Hear from ServiceNow leaders and experts who give an inside the event look at Knowledge 2019. Hosted by Hedy Lawrence, Director of Strategic Events.
What is Knowledge? A chat with Scott Schenker
Hear from Scott Schenker, the Vice President of Strategic Events, about ServiceNow’s annual user conference, Knowledge. Understand and learn all the great happenings surrounding the conference and what you can expect from attending.
IT Workflows, Part 1
In this two-part episode, you will hear from ServiceNow employees Piero DePaoli, Chanda Dani, and David Flesh. Learn more about the three IT Workflows and how they will take form into content at Knowledge.
Customer & Employee Workflows and the Now Platform, Part 2
In this two-part episode, you will hear from ServiceNow employees Todd Zambrovitz, Mike Villimeck, and Holly Simmons. Learn more about the Customer and Employee Workflows and the Now Platforms.
Learn how you can take part in the developer fun at Knowledge’s CreatorCon. Hear from Howard Beader, the Senior Director of Platform Product Marketing and CreatorCon expert.
The ServiceNow Brand
Get an inside listen about the ServiceNow brand and its evolution. Understand how the ServiceNow brand will come to life at Knowledge 2019.
Customer Success at Knowledge
Hear insight about Customer Success at ServiceNow and Knowledge from Karen Cangialosi, the Director of Marketing at ServiceNow. Learn how your success is our main goal at Knowledge 2019.
*Bonus* The Content Scheduler
It's time to get planning! Hear from Jenae Garret, the Director of Marketing Programs at ServiceNow, as she walks us through using the Content Scheduler. Get the most out of your Knowledge with sessions made just for you and your workflow.
Pre-conference Training and Education
Hear from ServiceNow experts Cat Lang and Andy Ho about Pre-conference training and education at Knowledge. Learn how you will become best prepared to take your work to the next level at Knowledge 2019.
Now on Now
Learn about the Now on Now program from Patricia Grant. Discover how you'll see it in person at Knowledge and how you can take your work to the next level with this supportive program.
KBYG stands for Know Before You Go and this episode is chalked full with all the things we feel you should know before you attend Knowledge 2019. We can't wait to see you in Las Vegas!
Mobile App
Discover how the Knowledge Mobile App will help take your conference to the next level.
Live from Knowledge!
Hear directly from attendees about the value of Knowledge 2019. Thank you to all our attendees for making Knowledge 2019 the best one yet!

We look forward to seeing you at Knowledge 2020