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Unlock productivity and transform IT across your enterprise with a unified platform.

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Deliver next-gen employee experiences with intelligent workflows and effortless service.

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Resolve complex customer issues from end to end with predictive intelligence and automated self-service.

Build Your Own Workflows

Use the Now Platform to build new workflow apps and extend ServiceNow solutions.

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Transform the IT experience

Deliver high-performance business services with AIOps

Respond faster to security incidents, vulnerabilities, and risk

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Delight customers by resolving complex issues end-to-end

Build enterprise workflow apps fast

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Knowledge

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Thank you for a great Knowledge 2019!

Save the date for Knowledge 2020 in Orlando, May 3 – 7.

Watch 2019 Videos

About Knowledge

Knowledge is where extraordinary people come together to take work to the next level. Come and join the movement to learn how people like you are delivering modern digital workflows that unlock productivity and transform the employee and customer experience.

Unlock the potential of Knowledge

Get Inspired

Watch the Fireside Chat with the founder of ServiceNow, Fred Luddy. Learn how he envisioned a simple and customizable platform that could change the way we work.

Watch the replay

Get Educated

Watch inspiring keynotes and select sessions from Knowledge 2019. See how ServiceNow takes work to the next level.

Watch 2019 Videos

Get Connected

Stay in touch with the attendees and experts you met at Knowledge 2019 in the ServiceNow Community.

Join the community

Get Excited

We’re delighted to present multiple opportunities for continued engagement at a city near you. Join us for our Now at Work global event series.

Learn More

Unlock the potential of Knowledge

Get Inspired

Watch the Fireside Chat with the founder of ServiceNow, Fred Luddy. Learn how he envisioned a simple and customizable platform that could change the way we work.

Watch the replay

Get Educated

Watch inspiring keynotes and select sessions from Knowledge 2019. See how ServiceNow takes work to the next level.

Watch 2019 Videos

Get Connected

Stay in touch with the attendees and experts you met at Knowledge 2019 in the ServiceNow Community.

Join the community

Get Excited

We’re delighted to present multiple opportunities for continued engagement at a city near you. Join us for our Now at Work global event series.

Learn More

Sharpen your skills to create great experiences

Training at Knowledge 2019 is a fast and efficient way to build the expertise you need to transform employee and customer experiences. Whether you’re new to ServiceNow or already on the Now Platform®, you’ll find the training you need to build and hone skills you can put into action right away.

Let us show you the possibilities

The Show Floor is where the community of ServiceNow customers, experts, and partners can be found all in one place. Everyone who can help you learn to replace old, fragmented processes with smarter and simpler ways of working. Explore solutions for customer service, HR, IT, and security that can transform your employees’ experience and create stronger customer connections.

Discover the Pavilion

The ServiceNow Pavilion showcases the modern digital experiences that are taking work to the next level. Get up close and personal with the latest ServiceNow innovations and industry solutions, and meet the experts who can answer your most burning questions.

It’s all about you and your success

Want to know what our most successful customers do? Have questions about how to maximize our ServiceNow products, solutions, or roadmaps? Want to get answers to unlock the power of your ServiceNow instance? Get answers in the zone—our Customer Success Zone.

Success Clinics

Sign up for a 1-hour Success Clinic with a ServiceNow customer success executive or other subject matter expert, who will work closely with you and provide recommendations in one of the following four topic areas:

1. Get prescriptive action plans with the Success Navigator
2. Partner for Success
3. Value Realization Jiu-jitsu! Do your value skills
4. Accelerating your upgrades and making them easier

Genius Lounge

Have a technical question, maybe more than one? Maybe you’re not even sure what your question is, but you know something isn’t working. Come speak with a ServiceNow Genius! Questions can be related to features, intended uses, best practices, specific products, or even deep- dive developer questions related to out-of-box capabilities or your specific implementation. Our talented group of Geniuses can’t wait to tackle your questions.

Success Resources

Looking for self-service guidance, or getting help directly from ServiceNow Subject Matter Experts? The Customer Success Zone is pleased to present spaces to connect, like the Community Zone and the Experts Lounge, where you can learn about all of our teams that can help you implement and adopt ServiceNow.

We also have pods to help you get the most out of resources like Product Documentation, Training & Certification, Value Realization, and more. After learning more about what we offer, make sure to tell us more about what you want from the Champion Program and new content from Customer Success. Swing by early and often to check out how, with ServiceNow, it really is all about your success.

See how our partners can enhance your work

Explore powerful solutions, build relationships with trusted advisors, and extend the value of ServiceNow in exciting, new ways.

Build enterprise workflow apps

What is CreatorCon?

CreatorCon is the place for builders and developers of all skill levels, from no-code to pro-code or anywhere in between. Learn to build enterprise workflow apps that significantly helps to reduce time to market and delivery. With labs, demos, sessions, IoT hacks and much more- you’ll go under the hood and then walk away knowing how to build apps on the Now Platform, that gets full-stack power with a turnkey application structure that’s ready to rock right out of the box!

Who is CreatorCon for?

Builders:

If you’ve ever built a spreadsheet to track something, you’re a builder! Problem solvers from across the business can build powerful workflow apps- without any code or experience.

Beginning developers:

Just starting your app development journey? This is the perfect place to get hands-on experience with the Now Platform essentials.

Experienced developers:

Take a deep dive into the possibilities with advanced features. Come out smarter, sharper, and ready to build awesome experiences.

Enterprise architects:

EAs hold a special place in our heart! Learn how the power of a strategic cloud platform can accelerate your digital transformation.

Sessions

Level up your skills at warp speed! Choose from over 100+ hands-on workshops or demo-led breakout sessions. Get expert-led instructions geared to teach you how to build better faster app and help crack your toughest business challenges.

No matter what your background, interest and experience is, we have a track that’s tailored just for you!

Expo

Explore the latest features and fun alongside the experts:

Playground:

Demos and games

Workshops:

Hands-on mini workshops

Tech talks:

Bite-sized discussions

Product info:

Introductions and overviews

Coffee station:

Refreshments and networking

Hackathon

The sky's the limit at the CreatorCon Hackathon. Teams of all types go head-to-head in this eight hour quest for fun, prizes and unfettered glory. This is a great opportunity to build apps that solve real business problems. Because you + the Now Platform = unlimited brilliance!

Rapidly prototype ideas on Now Platform using the Now Platform App Engine. You get to build apps and solutions on the latest release of the ServiceNow Platform with in-person support from ServiceNow experts. The goal is for participants to build and program ideas, then turn them into reality.

CreatorCon Hackathon is open to all Knowledge 2019 attendees, with or without coding experience. Anyone with industry knowledge, including developers, programmers, engineers, designers, project managers, business stakeholders, analysts, and visionaries, are invited to bring an application to life.

BrewOps Competition

Show off your ServiceNow skills! Join a team and be the fastest to build out a brewery operations application. This competition tests your knowledge of ServiceNow and how quickly you can build on the Now Platform. Fastest teams to complete the challenge wins cool prizes!

Each team is made up of 2 developers and 1 builder. Don't have a team? Now worries, we'll match you in a team onsite. Have a team? Just sign up.

Fastest teams to complete the challenge wins cool prizes.

CreatorCon Challenge

Watch as three startups, who created breakthrough apps on the Now Platform, compete shark-tank style for a $250K investment from ServiceNow Ventures. The judging panel, led by ServiceNow Founder and Chairman Fred Luddy, will decide who wins!

Build. Sell. Solve. Deliver.

If you’re a ServiceNow partner, please join us on May 6 for an exclusive, pre-conference day of learning and inspiration—built specifically for our partner ecosystem.

Whether you resell, build, integrate, or implement solutions that extend the capabilities of the Now Platform®, you will gain invaluable insights and tools to take work to the next level.

Also, you’ll hear directly from ServiceNow executives, learn more about important partner program updates, and network with your peers from around the world.

Speakers

David Parsons

SVP, Global Alliances & Channel
ServiceNow

David Schneider

President, Global Customer Operations
ServiceNow

Dan Rogers

Chief Marketing Officer
ServiceNow

Dave Wright

Chief Innovation Officer
ServiceNow

Jimmy Fitzgerald

SVP Customer Outcomes
ServiceNow

Panelists

Blake McConnell

VP, Employee Workflow Products
ServiceNow

Farrell Hough

SVP, Customer Workflow Products
ServiceNow

Josh Kahn

VP & GM, Platform Business Unit
ServiceNow

Pablo Stern

VP, IT Workflow Products
ServiceNow

Breakfast

8:30 am ― 9:30 am

Breakfast and networking

General Session Keynote

9:30 am ― 12:00 pm

In this opening session you will gain invaluable insights and tools to take work to the next level from ServiceNow leadership.

Lunch

12:00 pm ― 1:00 pm

Food and networking

Breakout Sessions

1:00 pm — 4:25 pm

This year, we're offering twenty sessions across five tracks. Attend all sessions in one track, one from each track, or handpick ones of greatest interest. The choice is yours! For an overview of all the sessions being offered click the learn more link below.

Limited to current ServiceNow partners only.

Vegas Experience

We take your work to the next level and as thanks for attending Knowledge, we'll take your party to the next level too. Choose from one of five venues when you complete your agenda.

Topgolf International

Whether you enjoy the occasional game of mini-golf or you’re a champion of 36 holes, Topgolf is the place for you. Master your drive, practice your play, and have great fun with friends and food. Last year, we had one floor of Topgolf but since we are in the business of going above and beyond, we rented the entire Topgolf venue for you to conquer the course at Knowledge 2019. Fore!

Drai’s Beachclub & Nightclub

Party the night away at Vegas’ hottest nightclub paradise at Drai’s Beachclub! Come see the most talked about party of Knowledge 2018 and experience it for yourself. Go from the dance floor to the rooftop oasis in seconds, as the entire 25,000 sq foot club is ours for the evening. Dance the night away at this upscale venue featuring wall-to-wall LED screens and enjoy delicious food under the stars. It’s the perfect way to cap off a great week!

Cirque du Soleil - Mystère

The world of imagination awaits with this spectacular acrobatic show. Enjoy a night filled with visual enchantment and a playful display of dance that could only be seen at Cirque Du Soleil in Las Vegas. Choose from a 7:00 pm or 9:30 pm show that will enlighten your sense of wonder!

Cirque du Soleil - The Beatles LOVE

Get swept away by The Beatles LOVE by Cirque du Soleil at the Mirage—don't miss the costumes, choreography, and classic music! We only have tickets to one performance so register soon to get your seat. We promise you will love LOVE!

House of Blues

Calling all music lovers! If music is your thing, then this is your place! Come hear the best local rock and blues bands in the west at the House of Blues. Bring your appetite as we transport you to the South for some great tunes and Southern cuisine. You’ll leave ready to sign up for those music lessons you always wanted. Get ready for a memorable evening!

Expand your network.

Mix and mingle with other attendees over light food and drinks.

Take your work, and your network, to the next level. At Knowledge 2019, there are lots of opportunities to expand your network and get to know other ServiceNow customers and partners. Hear from a global community of ServiceNow experts and gain valuable insight that you can take back to your organization. It’s the best networking opportunity of the year!