Knowledge 2020 is going digital

At ServiceNow, we believe in making work, work better for people. With the Now Platform, work flows naturally, and with mobile and Now Intelligence we are delivering experiences that people love. Discover how major global brands are accelerating growth and innovation with ServiceNow by reimagining the employee and customer experience.

Chirantan CJ Desai joined in December 2016 and currently serves as ServiceNow's Chief Product Officer. Prior to joining ServiceNow, Desai was with EMC from September 2013 until December 2016. While at EMC Desai was the President of the Emerging Technologies Division from September 2014 to December 2016. From November 2004 to September 2013 Desai held several leadership roles at Symantec Corporation, including Executive Vice President of Information Management from January 2013 to September 2013. Prior to Symantec, Desai held product development roles at Pivotal Corporation and Oracle Corporation. Mr. Desai currently serves as a member of the board of directors of Zebra Technologies Corp., an enterprise asset intelligence company. Desai holds a master’s degree in Computer Science and a master’s degree in Business Administration from the University of Illinois at Urbana‑Champaign.

Learn how new ServiceNow innovations in the Orlando release are helping enterprises accelerate their journey to building a 21st century digital enterprise. With Digital Workflows, ServiceNow helps businesses and people get work done smarter and faster.

See how enterprises like yours use the Now Platform App Engine to extend and build new digital workflows easy and fast. We’ll dive deep into how the Orlando release of the Now Platform delivers many new innovations which drive agile and scalable development of cross-enterprise digital experiences.

Pat Wadors joined ServiceNow in September 2017 and serves as the Chief Talent Officer and Chief Human Resources Officer for ServiceNow. Prior to joining ServiceNow, Wadors was Senior Vice President Global Talent Organization at LinkedIn where her focus was on recruiting and developing top talent, driving organizational transformation, supporting a highly engaged workforce and growing LinkedIn's global footprint. Additionally, Wadors held human resources leadership positions at Plantronics, Yahoo!, Align Technology and Applied Materials. Wadors earned her B.S. in business management with a concentration in human resources management and a minor in psychology from Ramapo College of New Jersey.

Nearly every generation has a movie that is said to define them. Fortunately, Hollywood stereotypes rarely reflect the complexity behind the ideals, behaviors, and beliefs of decades past. That’s proving to be true of the newest generation to enter the workforce as well. It’s estimated they will be more than one-third of the global workforce next year. In this session, I'll share the myths of working with Gen Z'ers and how we can learn from each other.

Lara Caimi joined in December 2017 and currently serves as ServiceNow's Chief Strategy Officer where she leads Corporate Strategy, Strategic Alliances, Customer Experience and Operational Excellence on behalf of the company. Prior to joining ServiceNow, Lara spent 14 years at Bain & Company. As a Partner at Bain in San Francisco, Lara spent her time advising technology companies on topics of growth strategy, performance improvement, go-to-market strategy, M&A and merger integrations. Prior to business school, Lara also worked as a private equity analyst at Halpern, Denny & Co. Lara holds a B.A. in Economics and English Literature from St. Olaf College, earned a M.I.B. at The University of Sydney as a Fulbright Scholar, and received her M.B.A from Harvard Business School.

Even in the C-suite, women face bias and must learn to navigate what I call ‘potholes’ in their day-to-day experiences. Research by Bain and LinkedIn shows that women enter the workforce with equal ambition and confidence. However, after two years, both drop dramatically compared to their male counterparts. Lara shares her journey of how women in the C-suite – especially those who are moms – can navigate being successful on their own journeys and inspiring others on their path.